You have employees out there who seem to continually mess up. It doesn’t really matter what the project is, because they will find a way to flub it.  It is incredibly frustrating for you, so what’s your natural reaction? Criticize.

I’ve done it myself, so don’t make me think I’m the only one out here. Someone can’t fill out form A correctly? Well, they are just careless. Procedure X is out of whack? That employee is too lazy to do it right. Sure, you can criticize them (we all do), but what does that really change? Nothing. But there is something you can do that might actually make a difference. Continue Reading »