I attended a new supervisor training session a few years ago, and it left me with some strong feelings about how to run a supervisor training program. I think the way it’s traditionally been done is a poor method for teaching managers what they need to know, but I haven’t decided on the right combination of teaching tools/methods that would be most effective. The one thing I know for sure is that it needs to change.
I ran across this site recently and had to laugh. It is a common theme that I’ll get a call because I’m the “computer guy” in the family. With Teach Parents Tech you have the option of sending video links directly to those who need assistance. That allows you to indirectly teach your parents/grandparents/in laws/whoever how to do computer tasks from simple (changing your computer’s clock) to advanced (changing your email address).
Why can’t we do that?
Then I started thinking about other applications. What if you could do the same for your supervisors? What if there was a neat way like this to teach them the basic principles of good management? Would you use the tool?
For instance, a new supervisor runs into a situation (giving feedback on poor performance, motivating employees in a slump, giving a presentation to senior management, etc.). They don’t have someone available to ask for help, so they pop onto the web and find the video that corresponds with that particular situation.
No, it’s not a perfect substitute for an in-person chat with someone who already knows how to do the task, but it’s better than going into the situation blind-folded. Just a little bit of preparation could go a long way in most instances.
A few situations I think would be neat to cover:
- How to give accurate, honest feedback
- Why documentation is essential
- The wide world of terminations
- Harassment, discrimination, and lawsuits, o my!
- Safety and security in the workplace
- How to train someone
- Coaching and mentoring your staff
- Building and managing teams
- Developing and pursuing a vision
- And tons more!
What do you think? Are there other scenarios that you think they run into on a daily basis that they could use some new supervisor training on?