Month: March 2022
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Case Study: Kimberly Clark Revitalizes Employee Self Service
“In 2021, our employees asked about 27,000 questions from the chatbot and completed about 16,000 transactions. So this year our focus is really on reinforcing awareness and adoption while we’re working to continue to improve our processes, our content, and our support structure.” Nicole Sloan, Employee Experience Leader, Kimberly Clark We’re Only Human — Episode…
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Psychological Safety, Resilience, and Work with Dr. Allessandria Polizzi
“We’re talking ISO 45003 that I highly recommend people look at . Or you can talk to people like me who can break it down into regular language. Those three components of psychological health and safety, which are the structure, the environment and the expectations of behavior.” Dr. Allessandria Polizzi We’re Only Human — Episode…
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The Business and Human Value of Organizational Transformation
If we want to transform and do things differently, we always have a big “why.” We have a purpose we are going after. When I think about transformation, I say, how would you make a preferred way of working which will create delightful experiences for people at the center of that change? Shalu Manan, HR…
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Want to see me get a performance review LIVE for the first time in 6+ years?
Recently I had the pleasure of joining Troy Vermillion on Eight Hour Grind, a show that looks at work trends. The topic? Performance management. After sharing with Troy some of the best ideas from our research, he sprung a surprise on me: my very own performance review! If you click to watch the video below,…