Today I’m going to make the case for leadership development at all levels, not just at the top of the organization. Think about it, do you want those employees positioned closest to your customers to have that training? I would. Yes, it’s a question of cost for many companies, but if your customer-facing people aren’t doing the right thing, then cost won’t matter when you lose the customers!

That was just a taste of what you’ll find in the video below. Subscribers may need to click through to view.

(Fair warning, the video sometimes is skippy and doesn’t seem to align with the audio track, but the info’s still thought-provoking!)