Here’s a short video talking about one of the most valuable parts of my conference experience so far!
Category Archives: Video
#SHRM10 Monday Midday Recap (Video)
Whew! If I look tired, it’s because I am. :-) Little sleep, getting up early, and blocking out a time for a session at every opportunity is getting to me, but that doesn’t mean I’m not learning and doing a lot of interesting things. Check out the video below for my short recap of the day through noon.
10 Simple Truths of Great Service at #SHRM10 (Video)
Here’s a short video I shot during a break. I talk about the great session I was able to hit on customer service earlier today. Check below the video for a few highlights of the session.
(Subscribers may have to click through to view.)
Great customer service
- It’s not just for external customers. Apply it internally and you may benefit as well.
- Shift your bell curve. If you aim for standard service or you\’ll fall short half of the time. Aim for amazing service and you\’ll be above average most of the time.
- Great service trickles down. There are times that the business impact of providing a knock-your-socks-off level of service might seem minimal. While business impact may not be immediate, it will come out somewhere down the line. Ever heard of Zappos?
- Customer needs are fairly simple (even if they’re not always easy).
- Companies need to find and share their own service legends. Organizations should collect and internally share customer service stories. One neat idea is to aggregate them and create a small booklet to share with employees.
I wrote on customer service recently on my other blog. Have any stories about amazing service that you care to share?
#SHRM10: newbie lessons, my plans, and your thoughts
So… I’m going to the  SHRM10 conference! Check out the video below. I also have my video notes below for your immense enjoyment.
Four Signs Your Organization Has an Ethics Problem (Video)
Wondering if your company has an ethics problem? Check out the video below and have a laugh–my treat. :-)
Warning: This is not intended to be serious. If you’re disappointed, then I’m sorry. Who would like hearing about real ethics issues anyway? ;-)
(Subscribers may have to click through to view) Continue reading
Review-How to Win Friends and Influence People by Dale Carnegie
How to Win Friends and Influence People Review-I received the book as a contest prize (video review below), and it’s been one of the most valuable prizes I’ve ever won. All of us have strained relationships, ideas we want to move forward, and connections we want to make. I’ve picked up a piece of advice on each of those topics that has helped me in my professional and personal lives.
These ideas are, for the most part, common sense. We already know some of them. But I think the difference for me is knowing that some of the most successful people in the world have used these ideas to achieve what they have. If you are looking for ideas on how to win friends and influence people, get the book today! Continue reading
Can Students Take the PHR Exam?
Can students take the PHR exam? Yes, they can, but only for a short while longer. There are new rules going into effect in 2011 that change the eligibility rules for students and other HR professionals who would like to take the exam. Here are the HRCI eligibility requirements for getting PHR certified.
