To the other members of the Leadership Team,

You guys aren’t right in the head. Well, some people would say that, anyway.

See, you are not like most companies. You think differently. You frame decision-making with two separate (but related) lenses: customers and employees. That’s so uncommon that I just had to let you know how much I appreciate it.

Also, I just wanted to say a quick “thank you” for all of your support. In many companies, HR is looked at as a hurdle to “real” work getting accomplished. It’s an afterthought at best and complete avoidance at worst.

My peers in the HR profession are constantly fighting and clawing to earn recognition for their efforts and gain influence at the senior level of their organizations.

And I don’t have that problem.

See, when we filter the majority of our decisions through “how does this affect our people,” that puts HR at the forefront of what we do. And, if I had to guess, that’s one of the keys to our continued success these past five years.

We have warts, just like any organization. Yes, sometimes I have to remind the team of that focus and I’ve had to push a little in the past to avoid policies and practices that could damage our relationships with our staff, but those interactions are infrequent and innocuous.

My teammates in contracts, accounting, and management all share the same goals. We take the time to work together to define those every year and hold each other accountable. We take action and get results.

We have a “musketeer mentality,” as I once heard someone put it. We’re all for one, and one for all. We don’t ignore things that need doing simply because “that’s not my area.”

We know that if someone stumbles, we all feel the pain. So we work together to head off potential issues, address problems as they arise, and fight the ever-present pull of mediocrity

I get to come in here every day and do what I love. Many people can’t say that in other organizations. This has been an amazing experience for me so far, and I’m excited to learn what tomorrow, next week, and next year will bring.

Keep up the great work. I’ll try to keep up.

Your HR guy,

Ben Eubanks

Subscribe for updates and get the free Organizational Culture Change Manifesto eBook

Subscriber Preferences
  • 2 thoughts on “An Open Letter to Our Leadership Team

    1. Hi Ben,
      Sorry this isn’t topic related but I’m seeking out advice and stumbled onto your wonderful HR site. I have a bachelors in English already but I’m stuck in retail and can’t get out. I’m a manager and I have experience in interviewing, hiring, firing, and training. I’m thinking about going back to school to get a bachelors in HR and I’m trying to research if it’s a good idea as far as job market etc. any tips would be much appreciated! Thank you!!

    2. Hi Ben, You have a great positive attitud and approach. We conduct employee surveys and customer satisfaction surveys for companies across the U.S. and internationally. It is amazing to see how many organizations do not listen to employees and customers, and their performance shows it.

    Leave a Reply

    Your email address will not be published. Required fields are marked *