Recently I attended a NASHRM workshop session on questions to ask during an investigation. One of the points the speaker hammered home was the importance of asking open-ended questions to get the most information out of the people you have to interview. She referenced this Saturday Night Live skit as a good reminder how not to look at questions to ask during an investigation.
I’ve seen people who are excellent at asking questions to steer the conversation where they want it to go. I’ve seen others tank and blow up an investigation with poorly constructed questions. It really is a skill you should cultivate as an HR pro!
Questions to ask during an investigation
- What happened?
- What did you do about it?
- How did she react?
- Why didn’t you report this information before now?
- Here’s a list of sample questions to ask in an investigation that I received from a friend
Trying to find out who is telling the truth? Check out this free guide detailing signs that a person is lying.