Tag Archives: Random

What are your “big” ideas?

big ideasOne of our core values at work is “provide innovative solutions that exceed expectations.” That might seem like a standard/blah kind of idea, but it plays out in a way that I haven’t encountered anywhere else I’ve worked. We have a “big ideas” database that allows employees to share ideas on anything they think might be valuable to the organization. We’ve had everything possible posted, from lucrative new product lines to a request for larger garbage bags in the kitchen (seriously!).

Recently the Operations team set up our own database to capture ideas that we might like to implement for our workforce. A few things in our database right now:

  • Paid volunteer time-Employees at some large companies get paid for volunteer time. I pitched the idea that we could pay for as little as 4 hours for someone to go out, volunteer in some capacity, and do good in the world without breaking the bank on an expensive program.
  • Adding core values to informal peer recognition-while we already rate people within our formal performance management system based on how they uphold our core values on a daily basis, this would allow the day-to-day recognition on a peer level to also reflect on the handful of tenets that we operate the business by. It’s the little things that matter! Continue reading →

Five years ago (HR Carnival)

This week’s HR carnival is going to be going up at EvilHRLady on Wednesday. The theme is “What were you doing five years ago?”, so I thought I would throw in a post to that effect. Nothing enlightening or exciting today, just a chance for me (and you) to reflect back on the amount of changes that five years can bring…

Five years ago, my life was radically different. I was still busy, but my focus was totally different from what it is today.

  • I was thinking about running my first ultramarathon.
  • I was helping to plan my wedding.
  • I was doing manual labor during the day and going to school at night.
  • I was a junior in college.
  • I had only the vaguest sense of what this “HR” thing was.
  • I had to turn down an unpaid HR internship because I needed the $$$ when I got married.
  • I was living in my first house all by lonesome.
  • I had never even read or thought about writing an HR blog.

At any point in the middle of the hustle and bustle of 2007 I could have made one or more decisions that totally changed the course of my life. And despite all of that, here I am today. Married. Kids. HR degree. Job in the HR/recruiting field. And blogging to my heart’s content.

So how did I make the leap? What was the secret ingredient?

I studied pretty hard in college, but I also did all the research I could on the people who were already working in HR. I surfed websites looking for an HR point of contact. Once I had that I would email them and ask a few questions about what it was really like working in the HR field. Some of that information helped me to write papers in my junior/senior years, but it also helped to 1) confirm my choice in professions and 2) give me as much of a realistic job preview as I possibly could get.

I’d have killed for some job shadowing opportunity, but between working 40-50 hours a week, going to school full time at night, and the rest of that list of daily tasks, I was just holding on by my fingernails.

In the latter half of 2007 I got a job for a company that ended up paying for my senior year of college in return for my indentured servitude for a year after I graduated. Working for that company was a so-so experience. Not bad, but not really great, either. I learned  a few things about good managers, poor planning/consideration for remote employees, and how team dynamics can influence the amount of work that gets accomplished.

The big takeaway

If I can give a piece of advice… Even if you’re in a position you don’t enjoy, you are learning something valuable. That might be how not to treat people or do business, but it’s still a learning opportunity. Looking back now I can see that every job I’ve held has taught me something about the right things to do. More importantly, it’s helped to teach me how to stay away from the wrong things.

All in all it is definitely tough to think about what life was like five years ago, but I can say with certainty that I am thankful for the experiences that I had leading up to this point. Each step (and misstep) has formed me into the person I am, and I wouldn’t have it any other way.

Enough about me! How about you? Where were you five years ago? Did you love/hate your job? Were you in college? Was there something interesting going on in your personal life? I’d love to hear about it! 

Subcultures, consistency, and focus

Today is kind of a random collection of ideas. Blog posts usually come from the intersection of two or more ideas, and this one certainly followed that formula. Today I read a post on corporate culture and consistency on the Sanera People Development blog. I urge you to click through and read it, because it will give you some great, solid ideas as to how culture can impact the customer experience. The story about how Alicia’s husband was treated after his brain surgery is a riveting one.

Subcultures within an organization are mentioned in the Rock Your Culture guide, and they are as unique as the people that make them up. It’s important to recruit and retain candidates who fit the culture you want to have. If you drift away from that, you run into problems like those mentioned in the post above.

And then I had a conversation with one of our supervisors. He had a great analogy to describe the lack of focus that plagues some a small subset of our organization.

Imagine there’s a fire in the building. There are two ways to handle it, and the common way is for people to run willy nilly down to the river with buckets to bring them back and throw them randomly at the blaze with little to no effect.

The right way to handle it is to coordinate a chain of people to carry the buckets from the river to the fire, leading to consistent, focused progress.

It’s an interesting way to look at the issues, and it’s certainly true for that small segment of our people. As a whole, it’s not a common issue for us, but that specific subculture is something that can’t continue to exist.

Anyone else run into inconsistency within subcultures in their organization? 

Signs That a Person is Lying-Free Guide

how to tell if someone is lyingWhat are the signs that a person is lying?

  1. The person rubs their forehead or neck
  2. Perspiring, trembling and blushing
  3. Delayed nodding to support an answer they’ve given
  4. All of the above

If you’ve been in HR for very long, you have probably run across some employee relations or management issues. Inevitably, someone will end up lying to you before too much time has passed. But how do you detect when someone’s not telling the truth? How do you know when to dig deeper on a question that someone’s trying to avoid answering? I recently ran across a free guide from i-Sight (link below), and I thought it was a resource worth sharing. Continue reading →

Helicopter Parents at Work

helicopter parents at workHelicopter parents at work-fight or submit?

I ran across this interesting NPR article the other day about helicopter parents in the workplace. Every time I run across a news story or magazine article about these outrageous behaviors, I have to shake my head. I don’t know where the bright idea comes from for parents to continuously weaken their children, but it’s not having the effect they’d hoped.

When you support a muscle or tendon for a long period of time and never let it perform its intended function, it will atrophy. The same applies with children (and yes, for this discussion I’m talking about 18-22 year old children!). When parents continue to make decisions, intercede on their behalf with college professors and employers, and fight their battles for them, the students will never learn the critical behaviors required to function without parental support.

Some employers are closing the parents off, and rightly so. If you can’t interview without a parent backing you up, there’s no way you will be able to handle a stressful  job without calling them for help every half hour.

Others are welcoming the contact. They are using a thought process similar to mine detailed in recruiting a candidate’s family, hoping that if the family is intrigued, they will push the candidate to take the position.

The point where their thought process and mine diverge is that I think it applies only after the person has been interviewed and selected for the position. Some employers are allowing parents into interviews and salary negotiations, which seems ridiculous to me.

Anyone else having to deal with helicopter parents at work? I’d love to hear some of the crazy stories…

CEO to Worker Pay Ratio-Get Over It

Ratio of CEO pay to worker payAKA I’m putting on my capitalist hat

I have been reading so much lately on the CEO to worker pay ratio numbers, and frankly it’s making me sick. I’m channeling the devil-may-care attitude of Tim Sackett today, so I’ll probably make half of you mad at me. You’ll get over it and we can still be friends. Promise. :-)

There are several common threads to the stories about the ratio of CEO pay to worker pay, fairness and envy being the most often. I think the arguments are irrelevant at a minimum and an attempt to stir up class warfare at worst. Let’s look at each of the issues above and how they play into the CEO to worker pay disparity discussion.

Hint: life isn’t “fair”

Some calculations put the CEO to worker pay ratio at 300+ times the average wage earner. While that might on its surface seem unfair, consider the fact that the CEO of a company like Wal-Mart makes decisions on a daily basis that impact the future profitability of the company. The average worker does manual labor or customer service work. Not exactly an apples-to-apples comparison.

I don’t work there and never have, but I would much rather have someone running the organization who brings more value than they cost the company. Trying to use the executive pay ratio is just an easy way to stir up the masses at the low end of the pay scale.

Don’t hate ’em, join ’em!

The (easy) and popular thing to do is talk about how selfish and greedy corporate executives are.

So. What. 

The majority of the time it’s just some guy (or gal) trying to work and do their job well. Yes, they get paid a considerable amount of money for what they do, but in the end they are still people who have hopes and dreams when it comes to the work they do. Instead of trying to use envy as a wedge between “us” and “them,” why not seek out ways to become like them?

That brings to mind a  quote I’ve heard before: jealousy is wanting what someone else has–envy is wanting to take it away from the other person because you think it’s out of your reach.

Not everyone is motivated and driven to become a highly compensated executive. But you shouldn’t hate those who are. If you’re that jealous of what they have, learn how they became successful and follow in their footsteps.

That goes for nonprofits, too

I often read the work of Harvard Business Review author Dan Palotta. He recently wrote “An Executive Pay Witch Hunt,” detailing New York Governor Andrew Cuomo’s attacks on nonprofits for paying their executives “high” salaries. I look at it this way: if a nonprofit can help a thousand homeless people in their current operating state, but they can hire a better (and more expensive) CEO whose leadership and guidance allows them to help ten thousand homeless people, then why ridicule them for making that choice? Again, this ignores the small percentage of organizations and people who defraud others and behave unethically, because that’s an entirely different discussion.

All said, I’m a fan of the government staying out of the way as long as a business is operating within the confines of the law, and that “staying out of the way” involves executive compensation and the CEO to worker pay ratio, too.

Let the comments begin! :-)

HR Internal Audit-Finish the year with a bang

HR Internal Audit Planning

At the end of the year, there’s nothing quite like a rousing HR internal audit to make you love your job, right?
:-)

Okay, now that the insincerity is finished, we can be realistic about the often-discussed (yet rarely used) human resource audit. :-) Let’s get the facts straight:

  • Most HR pros have limited time to complete this sort of task.
  • Doing some sort of HR internal audit is a good way to get a grip on what has been accomplished and what has yet to be completed. Sort of like a quick and dirty SWOT analysis.
  • Something most HR pros don’t HR Internal Audit Planningeven consider is doing a physical “audit” of their workspace as well.

My annual catch up plan

I rarely take much, if any, time off at the end of the year. It’s always been my plan to catch up on the activities that have been piling up and to take care of some of the other activities mentioned below. Yes, I take some time off to be with my family, but I also use the time wisely to catch up with lingering actions that won’t get done when everyone else is at work. It’s the week when you get the least email and work-related requests, so take advantage of that!

What you should cover in an HR internal audit

If you decide to audit your HR department, there are some great resources on what to look into. Again, this can be as in depth as you like, but it’s a good idea to do at least some measure of looking into your current HR/recruiting practices. For a few ideas, here are some starting points for what you should focus on with an audit.

Getting your house in order

Make some time to get your desk, office/cube, and (most importantly) your email inbox in working order. Toss, file, or scan/save those stacks of paper that have been on your desk for the past several months. Get your email inbox cleaned out. Whether you’re a “clean desk, clean mind” kind of person or my kind of “if I move it off my desk, I’ll lose it” person, get things cleaned up however you need to in order to stay focused and get your work accomplished with a minimum of wasted effort.

What’s your plan?

Finally, it’s really a chance to look at what you want to do for the coming year. Last year I was in a panic when the year turned over to 2011. It was the first time I actually had to consider what “big” things I wanted to make happen in the new year. This year I’m being more purposeful about the big picture activities the HR function is going to accomplish.

For instance, I’m going to be selecting (after holding off for a long while) a new performance management tool for us to run our appraisals over the web. I’m looking at ways to streamline the recruiting process to save costs and reduce the number of poor hires (the number’s already low, but it doesn’t hurt to improve!). We are looking at partnering with a benefits broker to negotiate lower rates and bundled services.

But these things will never happen if there isn’t a plan and a set of precise steps in place to reach these goals.

Sit down with a yellow legal pad and a pen and think about what your top 2-3 things will be for the coming year. Put down your ideas and start looking at how you can take incremental steps to achieve those goals by the end of the year. It’s all about being purposeful with your planning and actions!

Those are a few steps you can take for a successful end of year HR internal audit. Do you have audits you perform in your job?