Author Archives: Ben

Man Receives Pay in Unusual Way: Here’s the Lesson for Employers

Last week one of the biggest stories in the news was about a Georgia man who received his last paycheck in the form of oil-soaked pennies dumped on his driveway. This has a really, really valuable lesson for HR and business leaders. Here’s a snippet from the story:

Credit: CNN

An auto repair shop in Georgia has been accused of delivering a final wage package to a departing employee by dumping a pile of oil-covered pennies on his driveway – 91,500 of them.

The pennies amounted to the $915 that Andreas Flaten said he was owed by A OK Walker Autoworks.

The owner, Miles Walker, told a reporter from CBS46 he did not remember dumping the coins on Mr Flaten’s drive but added: “He got paid – that’s all that matters.”

Mr Flaten said he was a manager at the auto repair firm, which is based in Peachtree City, south of Atlanta, until he quit last November in a disagreement over when he could leave work to pick up his child from day care.

When his outstanding pay failed to arrive, Mr Flaten filed a claim with the US Department of Labor, which confirmed to US media it had contacted the repair shop three times over the issue.

The money did eventually materialise, as a pile of coins at the end of Mr Flaten’s drive. On top of the pile was an envelope, with an expletive written on the front, and a pay stub inside – which was filmed by his girlfriend Olivia Oxley and posted to her Instagram account.

Mr Flaten said he had tried bathing the coins in a big tub of water, soap and vinegar, without success, and the only way to get the grease off was to wipe each one individually.

He added it had taken him around two hours to clean up about $5 worth.

“I think that’s going to be a lot of work for money I’ve already worked for,” he told Fox 5 Atlanta.

And it appears that paying your staff this way – while not practical, moral or fair – might also not be illegal.

“There is nothing in the regulations that dictates in what currency the employee must be paid,” Eric R Lucero of the US Department of Labor was quoted by the New York Times as saying.

The Lesson Here

With every story, there are two sides. Everyone that works in HR knows that we have to try to find some measure of truth between a manager’s perspective and an employee’s perspective on a regular basis.

However, when an employer does something this egregious and unpleasant, it really paints them in an poor light. Regardless of what this person did or didn’t do as an employee, this kind of very public response drives sympathy for the former employee and a sort of righteous anger towards the company and its leadership.

[Read more: Does HR care more about caring for employees or protecting the company?]

I actually discussed this with my kids this weekend because I was curious about their take on it, and they told me they would not use this car repair operation based on this story, even if the former employee “deserved” what he got.

Bottom line: it may feel good in the moment to “get back” at someone. It really might.

But as with this story, it makes you look like a jerk to everyone outside the company, and it can not only harm your image but your long-term success as a business. It’s better to take the high road and move that person out of your organization without fanfare than to land in the news for a stunt that makes you feel good for a few minutes and regret it thereafter.

Anything else that you took away from this story that you think is worth sharing? 

Is your organization ready for this $3M cost due to human error?

According to new research, US-based organizations face an average cost of $3.86 million for a cybersecurity breach. 

Do I have your attention?

Now for the piece that most of us don’t realize: these types of breaches are most often due to human error, not to some sophisticated spy techniques or sneakiness. That’s where cybersecurity crosses paths with HR. This not only has a safety and security element (both squarely in our wheelhouse as HR leaders), but also a training and engagement piece as well.

Erika and I talk about examples in the episode linked below (some of them quite scary), but how about a very fresh example of why this matters?

Just yesterday I got an email from one of my employees that said:

I just changed my bank. Can I change my direct deposit information before the next payday? This is an emergency.

I started to respond, but when I looked at the email address it came from, I saw that it was NOT from my employee! This was someone trying to scam the company into paying money into another account.

This kind of thing is going to get more prevalent, not less. All of us need to get smarter on how to handle this critical issue, especially as more companies are either going virtual or adding remote team members.

Check out the episode

“I think as HR leaders, one of the biggest things that we have to do is never lose sight of the people.”

Erika Lance, SVP of People Operations at KnowBe4

We’re Only Human — Episode 110

In today’s episode, Ben talks with Erika Lance of KnowBe4 about the importance of cybersecurity and how HR can play an active role in supporting this critical business issue. At the end of the day, cybersecurity is primarily a people issue more than anything else, and Erika will share tips and strategies for how to make this a priority in your organization. She will also share tips on building better stakeholder relationships with IT and information security teams, which strengthens HR’s credibility with the business.

Learn more:

knowbe4.com

Connect with Erika on LinkedIn https://www.linkedin.com/in/erikalance/

See our archives and subscribe: http://lhra.io/podcast

Connecting Healthcare Operations and Recruiting at Mercy on We’re Only Human

“It’s about understanding that workforce isn’t a recruiting job. It isn’t a leadership job. It’s everybody’s job. If you have needs in the workforce, you must communicate them. And the vehicle to do that is our recruiting team.”

Betty Jo Rocchio, Chief Nursing Officer, Mercy

 

We’re Only Human — Episode 109

 

One of the consistent priorities in our research over the last few years for recruiters is to align with the business and build deep, strategic partnerships. In today’s episode, you’ll get unique insights from Mercy about how the talent acquisition leadership interacts and engages with its nursing operations leaders. 

Ben talks with Kayla Drady and Betty Jo Rocchio about their partnership, how they interact with and support each other (especially during COVID times), and what lessons they think other talent and business leaders could use to create deeper relationships. In this episode you’ll learn how to create that lasting, impactful relationship with key stakeholders, including the role of skill data, analytics tools, and more. 

 

Learn about Mercy’s recruiting activities and openings here: careers.mercy.net

Learn about Mercy’s mission: mercy.net/about/ 

Thanks to Phenom for introducing us to Mercy! 

See our episode archives for We’re Only Human and subscribe: http://lhra.io/podcast  

 

Making Magic for Candidates with Paradox.ai on We’re Only Human

“We are what we call a conversational AI platform, the main product being our AI assistant, which was built with a really simple kind of mission to create magical experiences for candidates.” 

Josh Zywein, Paradox.ai

 

We’re Only Human — Episode 108

 

Chatbots aren’t new. Most of us have used them as consumers to get support when we visit a website for a cable or mobile phone provider. Plus, in our last report on chatbots in the recruiting technology space a few years ago, we found over 25 different companies offering bots and tools to help employers automate and streamline their hiring.

But not all of them are cut from the same cloth. 

In this interview with Josh Zywein from Paradox.ai, we talk about how recruiting chatbots have evolved and how the company’s bot (Olivia) has served customers like Nestle, McDonald’s, CVS Health, and others. 

We also talk about why chatbots aren’t a “DIY” project and what you can get with a dedicated, purpose-built system. 

 

Check out the show archives, subscribe, and more

 

Connect with Josh, Olivia or the Paradox team: 

http://paradox.ai (you can even chat w/Olivia on the website!)

Email: josh@paradox.ai

 

5 HR Career Questions You Must Answer to Reach the Top of Your Game

“I’m stuck and I don’t know where to go from here.” 

I was coaching someone recently that is working to get into a new HR role, and it was a tough situation. She had been excited to join the company, came on and did great work, but she missed out on an opportunity for a promotion into a senior position and was feeling let down. 

We talked through her options, and when it came to it, we realized that she didn’t have a good handle on some of the key things she needed that would enable her to make a plan for the coming months and years ahead. Things like her unique: 

  • Strengths, values, and passions
  • Long-term career milestones
  • Work styles and preferences that drive her behavior

So we worked on exploring and uncovering each of those items on the list (and a few others). And then I realized that this was something I had to do myself early in my career so I could steer my work towards what I wanted to do and accomplish. As a bit of a nerd, it’s something that comes naturally to me, but other people need an outside prompt or encouragement to start exploring those critical questions they must answer about themselves. 

In the link below, you can get the free guide with the five questions (no strings attached). I’m actively building out some new resources around HR careers because it’s a question I get on a daily basis and I know that we can help each other get smarter, be better, and accomplish more.

Regardless of whether you’re trying to break into HR, you’ve been with us for a few years, or you have more experience than me, these questions will help you think critically about what you’re doing and how to sculpt and shape your career into something you can be proud of. 

3 Keys to Creating and Becoming a Best Place to Work: Angie Redmon on We’re Only Human

“What different actions can we take going forward? So whether it was an implementation to our benefits plan or whether it was rolling out a new piece to our onboarding process, let’s do an analysis at the end… Is there anything that could’ve made this better? Just one little thing that we could tweak so that we can learn from this.”
Angie Redmon, striveHR

 

We’re Only Human — Episode 107

 

Today there’s no shortage of employer award programs. Every magazine, business publication, website, and trade association has a version of these programs, and they all look at different elements of how employers support their people. In today’s conversation, Ben talks with Angie Redmon of striveHR about how she works with employers to help them win these awards. As you’ll hear in the discussion, this is about more than “teaching to the test.” It’s about fundamentally changing how you care for and support your people, and the journey towards that end goal is perhaps more important than the end goal itself. In the conversation you’ll learn the three critical components that lead to a winning strategy over time. 

Learn more about Angie and connect with her: https://www.linkedin.com/in/angieredmonbestworkplaceadvisor 

 

Find our episode archive, subscribe options on Spotify, Google, Amazon, and more, and learn more about We’re Only Human: http://lhra.io/podcast 

What is the Extended Workforce? Insights from Utmost on We’re Only Human

“The way work is getting done as increasingly flexible and it gives the worker the power of choice. That choice serves both the worker and the end enterprise.” 

Dan Beck, COO of Utmost

 

We’re Only Human — Episode 106

 

Quick, your business needs to fill a talent gap you have, but you don’t want to hire a new staff member. What do you do? Hire a consultant? Pick up a freelancer? Snag an independent contractor? 

Historically, these activities have happened outside the realm of HR, partly due to compliance and partly due to the different approaches to bringing on that talent. In today’s episode, Ben talks with Dan Beck, COO of Utmost, about how forward-thinking employers are hiring, tracking, and managing the extended workforce.

Think about it: companies today have increasing numbers of gig workers and flexible talent on the books, so why shouldn’t we have insights into who they are, how we can manage them, and what that investment looks like at the highest levels of the company? 

 

Learn more: https://utmost.co/ 

Connect with Dan: dan@utmost.co Â