upstartHR

Category: General

  • PHR Online “Study Group”

    The tool I’m discussing today isn’t so much a PHR online “study group,” but you’ll see in a minute why I’ve started referring to this group that way. Back when I released the SPHR &PHR Self Study Course in November, I wasn’t sure what to expect. I knew that it would be a valuable tool and…

  • Human Resources Entrepreneur Lessons For Better Performance

    4 Tips from the Life of a Human Resources Entrepreneur Shhh. I have a secret identity. When I’m not working on my blog/business as a human resources entrepreneur, I’m wearing a tie and going to a day job. I love the dual hats I am able to wear, and the experiences from both working a…

  • The Customer Rules (Book Review)

    The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell As an HR professional, I don’t often interact with the end-customers for our business. However, I learned early in my career that HR’s internal customers (managers and staff) are to be treated as well as, if not better than, we actually treat…

  • The New HR Department-Ultimate Guide

    One of my older, popular posts is from 2010 and talks about how to run a one-person or new HR department. I wrote it after attending a conference session on the topic, but at the time I had never been in a small or new HR department before. Now I have that experience and would…

  • Recruiting Process-How to Share Job Openings with SmartRecruiters and MailChimp

    Recruiting process improvement, at its finest. That’s the thought that whipped through my brain earlier this week when I was able to conquer a problem with our recruiting process that has plagued me on and off for approximately 20 months. Here’s the gist of it: I signed us up for SmartRecruiters back in April 2010.…

  • Business Boot Camp (Book Review)

    Business Boot Camp: Management and Leadership Fundamentals That Will See You Successfully Through Your Career Most of you know that I transitioned into a more formal leadership-type role last year. That brought about multiple changes that are still affecting me today: I’m more aware of my role as a leader and what it means to…

  • Monkey Management-Don’t Take the Monkey

    Don’t. Take. The. Monkey. Ever had someone stop by your desk, tell you about a problem, and walk away, leaving the mess in your hands? They just gave you a monkey. And what’s worse is that you let them do it. If you’re not familiar, there’s a common phrase this relates to, which is “monkey…