Recently I posted a video on effective communication as an HR competency. I mentioned the importance of using “I’ll get back to you on that” as a daily phrase to help you communicate effectively. One of the comments on the post was fantastic, and I wanted to republish it here so everyone could benefit from this piece of wisdom.
Great point about using “Can I get back to you on that” when you’re scattered, you don’t know the answer, and it’s too important to guess or deflect.
I did this poorly at the beginning of my career (I would feel pressured by more senior people to respond on issues I wasn’t fully familiar with), until a mentor suggested the “can I get back to you shortly” approach. No expects you to have a perfect answer on the spot every time. They do expect you to take them seriously and give their issue your full attention.
“Can I get back to you” communicates, “I know this is important; I want to give you my full attention and my best response, and if I can have a little time to think about this and develop an effective response, it will serve your needs well.” There are times when someone needs an on-the-spot answer, but these are few and far between. In most cases, a slightly later but more substantive answer will be much more effective — and, in the end, much more appreciated.
Love it! Anyone else have something to add?