Tag: Customer Service
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7 Lessons on Creating a Powerful Employee Experience
I just finished reading a brand new book called The Employee Experience. It’s a great look at the relatively new concept of creating an experience for employees, not just trying to engage them or do some other one-off program that doesn’t deliver long-term results. 7 Powerful Lessons on the Employee Experience 1) Congruent customer and…
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Differentiation is Critical for Long Term Success
Today we’re talking about the importance of differentiating your HR practices to increase your value and the satisfaction of your customers, both internal and external. Check out the video (subscribers click through to view): The bottom line? You should explore the possibility of differentiating your offerings where you can. I’ve long said that as technology and…
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Are You Proud of Your Work?
Recently I heard a story on the How to Do Everything podcast that I thoroughly enjoyed. The hosts of the show have a funny award they present occasionally to businesses and people for having unique or interesting restrooms. On this particular episode, they interviewed a convenience store manager about his restrooms. The unique quality? Cleanliness.…
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Partnership and Service-The New HR Model
Some of these people have never had a good experience with an HR person. They are wary and a little cynical of the whole idea. A few of them have been burned and won’t be quick to trust someone. I’ve had a variation of that conversation with three people in the past week. I don’t…
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The Customer Rules (Book Review)
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service by Lee Cockerell As an HR professional, I don’t often interact with the end-customers for our business. However, I learned early in my career that HR’s internal customers (managers and staff) are to be treated as well as, if not better than, we actually treat…
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Customer Service-Optional?
Warning: today’s post is a mishmash of stories, but they’re all tied together with a customer service focus. Be sure to read through to the end. There are some good thoughts in there. Story 1 I was reading an interesting article about customer service by a friend recently and had to share. Krista Francis is…