According to Deloitte, more than 80% of learning is informal in nature, yet many companies are still unsure how to harness this critical mass of activities to improve performance, minimize risk and deliver organizational value.

Consider this: if you have a toddler, that child can probably pick up your phone, unlock it and open their favorite app. But it’s likely that you haven’t formally created content or delivered a course to the child on how to accomplish this task. It is one of the many learned behaviors that are picked up informally. While simplistic, this example highlights the fact that not much has changed about how people learn new concepts. The difference is that we now have technologies in place to help track, curate and analyze the impact of those learning activities.

Value and Risk: It’s All About Perspective

Discussions around informal learning typically branch off in a few directions. The conversation either turns to the incredible risk associated with “handing over the keys” to the employees to curate and manage their own content or focuses on the supposed anarchy that will reign if learning resources aren’t governed by a single, cohesive L&D team. But there’s another story–one that tempers some of the fear by pointing out the value and opportunities presented by adopting a more informal approach to learning.

Click here to continue reading and to register if you’d like to catch the webinar!

I realized this weekend that I didn’t let you guys know about a free webinar I’ll be doing tomorrow with RecruitingBlogs. If you’re interested in joining me for the session you can sign up here

Talent mobility. If you’re not familiar with the term, it’s the practice of using internal talent to fill roles as well as creating new paths and opportunities for your staff. It has a whole host of impacts and benefits.

  • Recruiting: instead of immediately looking externally for talent, you consider your internal talent inventory to determine if you have someone you can move into the role.
  • Retention: by using internal staff for filling positions, you increase retention and drive satisfaction for career-minded employees (this used to be Millennials, but I’ve heard stories of all types of workers fitting this bill).
  • Learning and development: instead of putting someone in a class, you give them an experiential/social learning opportunity by plugging them into a new environment.

In the webinar I will be talking about some companies that have made talent mobility a priority, from Chipotle to Hootsuite and World Bank Group to Tata Consultancy Services. Each case study tells a slightly different story, and I’m excited to share those examples.

In addition, we’ll look at some different sources of research on the topic that allow us to dig deeply into why this talent process matters. The research I’m doing these days around gig workers and the talent economy (I’ll be sharing some info on this in my next post) points to the fact that people want more control over their own careers and development. With that in mind, giving them flexible opportunities to contribute, grow, and develop just makes sense if we want to not only engage them, but keep them long term.

If that sounds interesting, I’d love to have you join. I try to make my webinars fun and entertaining (lots of stories) while still giving you some actionable takeaways.

Body Movin’: Why Talent Mobility is King of Retention

 

employee innovation retention

I will be presenting more on this topic at the HR Innovators Virtual Conference – 2 Days, 6 Education-packed sessions from top-rated speakers covering topics critical to success today, including, millennials and culture, creating meaningful workplaces, using social media to attract talent, and how talent loss affects innovation. Register Today! Space is limited.

Years ago, I worked for an organization with a turnover problem. And this wasn’t just an isolated issue—it affected a significant amount of the 700-strong workforce and created an incredible burden on the HR staff to manage the issue. Despite small efforts here and there, little was done to change the direction of the firm and it ultimately went under, unable to keep afloat amidst the constant turmoil.

Everyone knows that employee turnover is a problem, but just how much of an issue is it, really? Today we’re going to explore the far-reaching nature of turnover and what it means for your organization. Anecdotally, I know that undesirable turnover can harm team morale, reduce revenue, and hamper innovation. But the data supports this as well. According to an article on ERE, the impact of turnover depends on the career level of the employee.

  • For entry-level employees, it costs between 30-50 percent of their annual salary to replace them.
  • For mid-level employees, it costs upwards of 150 percent of their annual salary to replace them.
  • For high-level or highly specialized employees, you’re looking at 400 percent of their annual salary.

We know that this is a challenge, but I believe there’s an even more costly aspect of turnover that most organizations don’t examine: the impact on innovation.

Innovation Impacts

In 2014 Carnegie Mellon had some of the world’s brightest robotics minds working on its campus. These people were focused on the bleeding edge of robotics technology and their research could have created new breakthroughs and advancements in the use of robotic technology for the betterment of mankind.

But then they left. 

In a surprise move, Uber lured the scientists away and brought them into the fold. This not only caused a blow to the university—it also affected each of us. The research that was performed at Carnegie Mellon would have certainly been published in academic journals and shared with the world, forming the basis for new breakthroughs in robotics and other fields. The research they complete at Uber? It’s going to be tucked away in a proprietary database for the benefit of the company’s pursuit of a robotic car fleet.

So, what does this have to do with you and your organization?

While you might not have a team of PhD-level robotics experts on staff, you do have a set of smart, intuitive professionals within your organization that are constantly creating, innovating, and experimenting. They don’t have to be on a formal team or even in the same hierarchy, but they are still pursuing new ideas and opportunities just the same. If an opportunity arises to serve customers in a new way or develop a new product/service, the people with that mindset are often the originators.  

In fact, I’ve met quite a few HR leaders that fit this description. This comes from the fact that we as HR staff have the opportunity to see across functional and organizational lines, often discovering new methods and options for performance improvement.

Wherever this talent resides, the question remains: what do we do if one of these people leaves?

We know that it’s painful to have people depart. The statistics linked above point to some of the challenges this creates, and yet the research looks mainly at the impact today, not for the future.

I’m arguing that we should see employees as appreciating assets, with a higher future value.

While it’s challenging to quantify the value of innovation and to be able to predict what people are going to create, it’s fairly easy to see that the future value of one of these individuals is clearly higher than the cost of their wages and benefits today. And that’s my position on this topic: the long-term impacts to innovation will harm the organization much more than the loss of the person performing the job function today.

Consider this example. In the past I served as the HR Director for a global government services firm. One of our employees, a software engineer, earned approximately $70,000 per year. If that person left, we would have lost that “position,” which would have required time, effort, and resources to backfill for the unique skill set. Let’s estimate that total cost to be $100,000. What’s interesting is the $100,000 figure is actually a relatively minor amount when compared to the overall value of the employee and her innovative ideas.  

One day on a whim that employee developed a new method for licensing hardware and software to the government. That bloomed into a multimillion dollar product line and became a steady source of organizational revenue. However, if we only looked at the “normal” cost of turnover, we would have seen only an impact of $100,000, not several million dollars.

Want to Know the Secrets to Employee Retention?

We have defined the problem, but what about the solution? In the upcoming session I’ll explore more than 20 ways to impact retention ranging from the simple steps to take today to the radical changes that separate good organizations from great ones. The ideas include:

  •         Gamifying retention
  •         Changing the ownership mentality
  •         Using an executive “save” strategy
  •         And more!

I hope you’ll join me for this session so we can make employee retention a positive differentiator for your business. Click this link to register and join me at the upcoming session: How Losing Your Best Employees is Killing Innovation.

 

One of the things that we don’t do so well in the HR wold is measuring performance. And by that I mean our OWN performance. Having metrics in place to see how effective our various efforts are is a must, especially when you’re trying to demonstrate an ROI. One of the easiest ways to start is in recruiting.

When it comes to recruiting, organizations have a wide variety of methods to measure effectiveness. Does it come down to time to fill? Is quality of hire the most critical? There are two important things to remember when it comes to measuring talent acquisition. First, each company is going to have a slightly different way of measuring based on unique structure, industry, and goals. Second, these are bigger than recruiting challenges—they can often impact the business at a deeper level.

I’m hosting a webinar tomorrow (Tuesday, September 1st) sponsored by Jobvite if you’d like to listen in. Even if you can’t attend, we’ll send you the slides and a recording if you sign up. This will be the first look at some new data from Brandon Hall Group’s latest talent acquisition survey, so if you’re interested, we’d love to have you join in.

Click here to register.

As you know, my daily work is filled with data crunching, report publishing, and other nerdy stuff. But occasionally I get the opportunity to leave my virtual cubicle and interact with the world. Here’s your chance to listen in.

Assessments Webinar

On Wednesday, February 5th at 1:00 EST, I’ll be co-hosting a Brandon Hall Group research spotlight where we talk about some of our recent assessments research and what you need to know. Here’s the marketing blurb:

What’s the big deal about assessments anyway? Assessments have been around for decades now, so why all the attention to the assessments industry these days? Organizations large and small are using a wide variety of assessment types – skill, behavioral, personality, cognitive and more – throughout the hiring process and the employee lifecycle to help make better talent decisions, guide managers in developing their teams, and help individuals further their own career goals. It’s not enough to get an assessment score or profile. Managers and individuals need to know how to take action on that information. It’s a balance of science driven assessments, and the art of integrating the results with your talent processes.

Click here to sign up

Why you should attend

Working as the HR Director for a small company, I don’t know that I would have spent much time looking at information on assessments. After all, you just use those for hiring, right?

Wrong!

  • Hiring assessments (I started using these for key positions, and it was a great tool for helping our selection process)
  • Talent assessments (Who are your high potential employees that would make good leaders?)
  • Individual assessments (What is my team good at? How can I help them to play to their strengths and downplay weaknesses?)

Plus, you get the opportunity to listen to my friend and colleague, Mollie Lombardi, as she shares other insights into the world of assessments. I’m excited and hope you can join us!
assessments webinar invite