Author Archives: Ben

Are Job Descriptions Really Necessary?

When you get down to the hard facts, are job descriptions really necessary? Honestly, I don’t know. We got along for several years with a strong performance management process that helps employees to define their responsibilities and what they are rated on.

In the age of “I can sue anyone for anything at any time,” companies are pressed to have job descriptions in place with employee signatures on them. Continue reading

How to “Make” Someone Do Something

handful of cashEveryone in the audience watched expectantly.

The speaker had just challenged someone from the audience to come up on stage and try to get him to let go of a $20 bill from his clenched fist. The first lady steps up and pries on his fingers, but doesn’t have any luck. The next guy is bigger, stronger. He gives it a little more effort, but he isn’t able to force the man to let it go. Continue reading

How to Save Money on HR Certification Credits (Free Webinar)

In my third and final PHR/SPHR webinar with the fine folks at Dovetail Software, I wanted to offer something to help the 100k+ HR pros who are already certified. I, and many others, often talk about how to pass the HR certification exams. However, the people that already have don’t have any use for that content, so I wanted to create something just for them.

25+ recertification ideas - Click here to sign up for the free webinar on Thursday, August 23rd at 12:30 Central.

The premise

If you have the time and money to pay for dozens of recertification credits for the duration of your career, more power to you. However, I did a little quick math, and the numbers surprised me at the long term cost of recertification.

What does recertification cost?

  • Average cost of one general credit (in my locality): $25
  • Average cost to recertify with 60 credits: $1500/three-year cycle
  • Average cost over a 30 year career: $15,000

What if you could get through one (or more) of those recertification periods without spending a penny (other than the HRCI fees, of course)? That’s what I’m focusing on with this week’s webinar. Let’s look at some of the traditional and not-so-traditional ways of getting credits, including how to use the recertification opportunities to grow in your career.

Join us! It will be a fun finale to a great series of helpful webinars.

A new guide

I’ve been working on a guide for this very topic for a few weeks now, and it’s finally ready to be released. I’ll be covering some of the material in the webinar, but if you are impatient (or you want additional bonus materials that the webinar participants won’t get), feel free to check it out. It’s very inexpensive (though the price will go up soon) and it could potentially save you thousands of dollars throughout the life of your career.

Department Metrics-Gaining Instant Credibility

You hate him, don’t you. That guy from marketing (or accounting, finance, etc.) always has to show off with his slick charts and pretty presentations. I mean, what are we going to do? We’re in HR, darn it. We can’t be that snazzy, can we?

The first time I shared some HR department metrics with our leadership team, I wasn’t sure what format they needed to be in. I pretty much dropped in the basic numbers and presented them as-is. However, I’ve since learned more about how our leadership team likes to review information, and I am working to get the data into a format that they understand and expect.

What I learned

The big key for us is fairly simple. Continue reading

Is Human Resource Management a Good Career? (Yep!)

The story of my human resource management career rolls merrily along…

Well, it happened. I knew the day was coming, and it is finally here. My manager recently announced her plan to go to part-time and semi-retire from the company, and with her support I was moved to be the lead of all HR/recruiting activities at Pinnacle. It’s a big bump in responsibility (I now report to the CEO, which comes with its own set of challenges and opportunities), and I am very excited about what is in store over the coming months.

Getting my feet under me

First, I’ve been trying to wrap my head around the idea that I no longer have a mentor and sounding board to look up to. My manager was the best leader I’ve ever worked for in my life, and I am really going to miss her. My new manager is also a great leader, but in a very different kind of way (visionary, makes the tough calls, etc.).

Second, I’ve been looking at the to-do list that has been hanging out there on my whiteboard for a few months. Those major initiatives are no longer shared responsibilities–it’s all on me. I either get them done and we succeed as an organization, or I don’t get them done and we have some unpleasant consequences. Plenty of you have been in that place, but it’s still a shock to jump into it without warning.

Third, I have been looking at the team dynamics. I’m no longer reporting to someone who reports to the CEO. I’m on the team of go-to people for the major functions within the organization-contracts, program managers, security, accounting, etc. That team lost a great contributor and added a few more to take on her functions, but only time will tell how that will change affects the leadership of the organization.

“Opportunities for improvement”

When I was considering the position offered to me, I asked my previous manager what she saw as my hurdles in the new role. The answers didn’t really surprise me, and they definitely galvanized me to start preparing myself more for what sure is to come. Potential issues:

  • Youth-I expected this one, but I have yet to see where it’s hampered me thus far (other than just the occasional lack of raw experience to deal with new scenarios). Like I’ve said before (how to move up in your career), if you can kick butt at the level of work you are given, you’ll be given more challenging work.
  • Communication-I am much better at writing than speaking. In other words, my brain processes things much more efficiently through my fingers than through my lips. However, the opportunities for face-to-face conversation are going to drastically increase in this position, and I need to get better at thinking on my feet. I’m actually working on a new post on that topic and hope to share it soon.
  • Attention to detail-It might surprise you, but I’m not a detail-oriented person. I can get things done and check the block for what I need, but I’m much more of a creative thinker. I’ve had to force some level of organization on myself and that will continue to be a priority for me in the coming months.

Sorry that today is all about me! I’ve been meaning to kick out at least a note on the new position, and time keeps getting away from me. I hope the thought process I’ve gone through is helpful for those who are on the bench waiting to be called to the big leagues. It’s a big leap, but with the right preparation and support, you can be successful in your new role. I’m looking forward to the new ideas this position generates and what I can share through my interactions with the C-level leadership in my organization .

How Much Money Can You Make with an HR Certification?

The value of a PHR or SPHR certification is often discussed heatedly. Some believe it’s worth the time and money invested, but others think it’s just a waste. PayScale.com has sifted through their salary data and come up with some solid answers for everyone.

By the way, if you want to see your own potential salary we have created an HR certification salary calculator.

Interested in taking the exam? Check out what HR certification materials I would recommend. If you’re already certified, have you seen the HR Recertification guide for how to get free recert credits?

Worth It? The Value of the PHR and SPHR

HR-Stop With the Problems Already

“I don’t like going to HR meetings. They are always about problems, not solutions.”

I heard that comment at the SHRM conference earlier this summer, and it’s stuck with me ever since. There is nothing quite like having to sit in front of your CEO and tell them about some problem that is coming at you like a freight train. There are two parts to doing this the right way that will help diminish the perception above.

#1-Offer solutions, too

It may sound simple, but when you come to the meeting with a problem, bring two or more solutions with you as well. Don’t feel helpless or powerless. You are the person with the most in-depth information about the issue so far, and it’s your responsibility to take that information and turn it into a potential resolution.

My boss (the CEO) has a saying that I always repeat whenever I’m faced with a tough decision:

Tell me how we can, not why we can’t.

#2-Be proactive

So you’re sitting there thinking, “Huh, he must be talking to someone else. I don’t have any big problems that I have to share with our leadership at this point.”

No, I’m talking to you, too! You just have a different action. It’s time to be proactive. Start looking for ways you can cut costs, streamline your functions, save time for managers, etc. Look for some solutions to age-old problems, not just new ones. Not sure where to start? Ask some of your managers what their biggest pain points are with regard to the HR or recruiting processes. Ask your senior leaders what their biggest concerns are at a corporate level. Then take that information and use it.

Want to know the fastest, easiest way to prove the value of the HR department? Solve a problem that plagues the management team. Yes, it seems simple, but it is often overlooked because HR tends to exist in its own little “bubble” and never takes the time to actually find out what the business needs are from the HR function.

Then take the time to communicate what you’ve found in the way of solutions to current problems.

Pretty soon your managers will be saying, “I am looking forward to the next HR meeting to see what they have come up with this time.” Then ask for a raise. You deserve it. :-)