Category Archives: General

The Levity Effect: Why It Pays to Lighten Up (#HRFL11)

the levity effect book reviewI have read The Levity Effect: Why It Pays to Lighten Up, and I think it’s a fantastic book for people to read in order to understand the impact that humor and levity can have in the workplace. Scott Christopher, the author of the book and speaker at the session, had so many fantastic quips and quotes that it might as well have been a comedy session with some learning thrown in. It was phenomenal and I can’t say enough how much I enjoyed hearing him speak.

One of our core values is to have a safe and enjoyable workplace. That’s why we have photos of office staff in men’s helicopter flight suits and videos of bagpipers playing in our lobby. We take the enjoyable part very seriously. Well, not so seriously. Anyway, you get the point.

Five quick points:

  1. Figure out what’s fun and share that (healing patients vs. serving food, building relationships vs. recruiting candidates, etc.)
  2. Herb Kelleher-Southwest Airlines-order of recruiting importance from least to greatest: education, experience, humor Continue reading

Small Business Hiring on the DriveThruHR Show

Today I spent some time talking with Bryan Wempen about small business hiring and how to recruit in a high-touch, intimate way on the DriveThruHR radio show. Recruiting for a small business lets you do some things that you wouldn’t otherwise be able to in a larger company, and it’s a great look into what makes the hiring process tick in a smaller organization. Click the link below to listen to the show.

Developing an effective, no cost recognition program (#HRFL11)

My first concurrent session at HR Florida was titled “Developing an Effective, No Cost Recognition Program.” Truthfully, it was my second choice because the other one I wanted to attend was unavailable, but it was a suitable replacement. The speaker, Todd Efird, gave us some great information on using recognition at work. While the examples focused around construction safety, there were still some solid takeaways for someone working in a corporate environment.

Incentives: doing it wrong and doing it right

It’s the classic problem with workplace safety incentive programs, really. When you base someone’s incentive on not reporting accidents and injuries, you have unintended consequences like suppressed reporting, a negative view of the program, etc.

Instead of following the old mentality, a better, more effective way of operating the program is to incorporate positive recognition that is timely, relevant, sincere, and tied to individual performance.

Praise vs. Recognition

One of the best comments during the session was when the speaker differentiated between praise and recognition at work.

  • Praise is basically a quick, simple “attaboy” or “attagirl” for a job well done. For example, telling someone “Great job on that presentation” is praise.
  • Recognition is a two-way communication that requires a confirmation from the employee. For example, telling someone “I thought that presentation was killer, what about you?” is a way of making sure they understand the feedback and it opens the dialog for further interaction/engagement.

Leaving that response open ended is the key, really. Allowing someone to respond with a “yes” or “no” will not necessarily get the results you’re looking for. Conversely, if you leave the conversation hanging and allow them to respond, you not only get potentially valuable information, but you also continue the conversation and make it memorable in their mind.

Open ended questions also help supervisors to lead people to the right answer. That flies in the face of the old school “catch them doing it wrong” type thinking.

Key quotes/takeaways

  1. Most employees know what you don’t want already. Share with them what you do want. Then recognize them when they do it.
  2. If you’re wanting to recognize people, keep looking for the right they’re doing, not the wrong. More people are doing it right than wrong at any given moment.
  3. Start meetings with “here’s how we did well” instead of “here’s where you screwed up.” That approach opens people up to feedback.
  4. Find out if employees want to get recognition in front of peers or not. Some studies show hourly workers want it privately so they aren’t seen as “sucking up” to the boss.
  5. Every organization has people who are impervious to positive recognition/feedback efforts. They’re called CAVEmen: Citizens Against Virtually Everything.

All in all it was a fantastic session and I’m glad I attended. We have some recognition tools we’re using currently, but these free, relatively simple concepts can have a major impact on the people nonetheless.

Stay tuned for more posts coming to you live from HR Florida 2011!

Who holds the best meetings? (and other questions you should ask)

Which of your supervisors holds the best meetings?

I was in a session at HR Florida and the speaker tossed out that question. Most of the audience likely ignored it, but I couldn’t get it out of my head. I honestly didn’t know the answer within my own company, and I’m willing to bet many of you probably feel the same way.

When you’re looking for ways to coach managers and help them be better leaders, you should be asking questions like that. Why? Well, for starters, it helps you to see who your real leaders are. Just because someone is in a position of authority doesn’t necessarily mean they are a leader in the organization. These types of questions help to uncover the hidden aspects of what occurs in a department and how that impacts the organization as a whole.

On another level, it’s your job to provide support to these leaders. How can you do that when you don’t know what’s going on and how they are doing it? 

Yes, it’s a tough question to ask yourself, but it’s worth it to understand where the gaps are for your people and to start thinking ahead about ways you can help to close those gaps.

Other questions to consider asking

As you consider asking these questions, keep these thoughts in the back of your mind: do the managers know the answer, and (no matter if they do or not) do they understand the importance of knowing and utilizing this information as a leader? Then put the shoe on the other foot. Do you know these answers for your own people? 

  • How do your people like to be recognized for their efforts?
  • What kinds of activities do you do on an interdepartmental level that add value to an employee’s day?
  • What do your employees enjoy about working here?
  • Who holds the best meetings? What about them is enjoyable or appealing?
  • Do you let your people have a say in hiring decisions? Why or why not?
  • What sort of feedback do employees prefer to receive?
  • Do employees have a way to offer praise in a public or private setting for their peers? Is it encouraged?
  • Are employees aware of upward feedback methods? Do they utilize them?

And that’s just off the top of my head. There are others, and I’m sure you have some to share. What questions can you ask to help ensure that supervisors know the necessary information about their staff to make informed decisions about leadership?

Stay tuned for more posts coming to you live from HR Florida 2011!

7 Steps to a Successful Performance Appraisal

The old adage tends to be true: you get out of things what you put into them. This advice applies well to employee performance appraisals. Managers and employees tend to complain about them and their value, but sometimes, putting in a little bit of effort means you’ll get better results.

You may think you\’re a “superhero” employee and as such, can coast through your next performance appraisal. After all, you\’ve met all your goals, perhaps even exceeded them, so what do you need to prepare? A lot in fact.

Think you're awesome? Prove it.

It\’s not just the responsibility of your manager to prepare for your performance appraisal meeting. You play a role in ensuring the meeting is productive and that you and your manager have a detailed discussion of your accomplishment and future career goals.

With that point in mind, here’s a list of suggestions we put together to help employees prepare for their next performance appraisal, so they get more out of it.

1. Gather Information on Your Performance and Development

Start by getting out your job description if you have one, and your last performance appraisal. Review your job responsibilities and the goals, competencies and development plans set out for you. Then gather any regular reports or notes on your performance that you’ve been keeping (e.g. weekly status reports, monthly summaries, project status reports). Next, get any letters, emails, certificates of recognition, awards, etc. that you’ve received praising your work. Finally, pull out any certificates of completion from any courses you’ve taken.
Review all these items in preparation for step 2.

2. Prepare a List of Your Accomplishments

Using your job description, goals and competencies for guidance, prepare a list of your accomplishments over the last period. Make sure you cover the whole period, not just the most recent weeks or months. Relate your accomplishments to your goals and to higher level organizational goals – how did you achieve your goals and help the company achieve its goals. Make sure you capture “how” and not just “what” you accomplished.

Also include any challenges that limited your abilities to succeed, as well as any support you received from others.

Your goal is to give your manager a summary of your accomplishments and any background information they need to understand and evaluate your performance.

3. Complete a Self-Evaluation

Even if your company doesn’t formally do them, it’s good idea to complete a self-evaluation. Use the official performance appraisal form if you can, and rate your performance on competencies and goals. Be honest in your ratings, and provide specific examples of your work to backup your ratings.

The goal is to reflect on your performance, so you can share your perceptions with your manager.

4. Prepare a Development Plan

Using the work you did in steps 1 through 3, identify any areas for development. Identify areas where you struggled or where others noted your performance lacked and make note of these. Reflect on areas where you would like to expand your skills/experience/expertise as part of your career growth and progression. And think about your learning style and how you best learn.

Then, do a bit of research into the training/development offered through your organization, professional associations, industry associations, etc, and make a list of potential learning activities that would help you improve your performance and advance your career. Don\’t forget to include things like reading lists, volunteer activities, work assignments, etc. Learning isn’t always done in a classroom.

5. Draft Goals for the Coming Period

Take a proactive approach and draft some possible goals based on your job description, your department or the organization’s higher level goals, your skills/experience/abilities, etc. Look for opportunities to expand your duties, broaden your knowledge, or take on more responsibility.

6. Share Your Preparations With Your Manager

Now, share your list of accomplishments, your awards/thank yous/certificates, your self-evaluation, your ideas for development and your draft goals with your manager. This will help them prepare for your meeting more effectively and will encourage a better dialogue between you.

7. Prepare an Open Mind

Finally, it’s important for you to prepare an open mind. Often we come to our performance appraisal meeting feeling a bit defensive. We’re bracing ourselves to hear criticism, or we’re jockeying for ratings/positioning that impact our compensation and advancement in the company.

Unfortunately, when we’re defensive, we don’t listen very well. Prepare yourself by trying to relax and let go of any defensiveness you’re aware of. Your goal should be to listen deeply to the feedback your manager provides you, as well as to their perspective on the goals and development plans they assign you.

Conclusion

It’s your performance appraisal, and your career! By putting some time and effort into preparing for your performance appraisal, you set yourself up for a successful review, and open up a meaningful two-way dialogue with your manager about your performance.

About the author: Sean Conrad is a Certified Human Capital Strategist and Senior Product Analyst at Halogen Software, one of the leading providers of performance management software. For more of his insights on talent management, read his posts on the Halogen Software blog.

Organizational Culture Change Manifesto

Recently I surveyed you guys on what you wanted to learn about organizational culture. Change was the highest response on the survey, so today I’m happy to present the Organizational Culture Change Manifesto. It’s a free guide that covers some of my perspectives on changing the culture at work. This is not exhaustive and I am planning to incorporate more into the upcoming book I’m writing, but I thought this would be a great place to start from. If you are looking for more culture goodness, please check out the Rock Your Culture guide!

If you have any issues, leave a comment below and I’d be happy to help!

80% of employers use social recruiting

Think  this social recruiting thing is a fad? 80% of employers are using it in some form or fashion to find talent, so that theory doesn’t fly. Check out the video below for more observations from the new Jobvite report on the state of social recruiting.

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