HR-Quality Standards from ISO Prep

hr quality standards

How does your quality measure up?

Where HR and quality standards meet

Last week I had to participate in a training session led by our all-star Quality Management Specialist, and she helped me to understand how our ISO preparation is going to impact the HR-quality side of things. I hope to discuss more of them in the future, but the one item that stuck out for me was the 5 Whys technique for digging into quality problems. Basically you keep digging through the use of “why” until you find the root cause. Here’s an example:

  1. We have a problem with turnover. (Why?)
  2. Because we are hiring people who are not qualified. (Why?) Continue reading

Flexible Work-How I Do It

I work for a small company and have the flexibility to change my work schedule, work remotely, and do a lot of things that would have been unheard of at some of my previous employers. In fact, that flexibility is a great benefit that we offer our staff that doesn’t have a set price tag (hint to the big HR/marketing companies out there: I’d love to have some data on how much people would accept in less salary for the opportunity to set their own work schedule).

As you know, I also blog (duh) and run an online business. I use a handful of tools to help me get everything accomplished, and I thought it might be helpful to discuss some of those.

Productivity tools Continue reading

Ethical Dilemma? Ask This Question

Recently I attended a training, and the speaker offered a great piece of advice that I have taken to heart.

Before you make the ethical decision that you’re considering, can you see yourself defending it from the witness stand in a courtroom?

Ouch, but true. When we sometimes are sliding into those gray areas around employee relations and other “soft” parts of HR, it would be smart to keep that in mind.

Ever had to defend a decision in court? How did it go?

Don’t Let the Economy Impact Your Career

Slow and steady wins the race

I am going to speak frankly today. Some of you will hate it, and others will appreciate it. Ya can’t make everyone happy at once, so here we go. :-)

Recently I received a copy of a survey that indicates 43 percent of workers believe their careers have slowed down and it will be harder and will take more time to achieve career growth as a result of the economy.

My initial thought? Those 43% of people probably wouldn’t be successful even if the economy had been booming.

In case you didn’t know it, people all over are getting better jobs, earning more than they ever have before, and really winning in their careers every single day. And they don’t give a darn about any recession. Why? What’s the difference? Continue reading

Benefits of Team Building

team building benefitsWhat are the benefits of team building? How can you use team building strategies to grow and develop a team that is agile, talented, and cohesive? Do you have to actively work to develop your team, or is hiring the right people enough?

Great Teams Don’t Just Happen

I reached out to my friend Stephanie (find her on Twitter @TheWitchingHR) to share a few ideas on how she develops strong bonds with, and among, her team. Here’s her story. Continue reading

Barefoot Running and Convictions

I’m taking a moment for a non-HR post today. Enjoy!

In about a week I’m going to be running a local 5k race, and I’m hoping to get out there and have a great time. Oh, and I’m going to leave my shoes in the car. Why? Because barefoot running is something that I truly enjoy. I’ve learned the hard lessons already, and now it’s just a chance to feel free and happy while I’m getting in some miles.

What are the hard lessons, you ask? Well… Continue reading