Tag Archives: Culture

What Are Your “Undiscussables?”

Recently I was reading an article and it mentioned “undiscussables” as dictated by workplace culture. It is a fun word and an interesting concept that I’d like to explore it briefly here. undiscussables corporate cultureYour corporate culture has norms, expectations, and core values that people are expected to follow. But it also has things in it that nobody talks about, because it’s uncomfortable. They’ve been around so long that people have allowed themselves to forget or ignore the issues.

Remember, it’s not only what you do, but what you allow, that frames your corporate culture (for better or worse).

Examples Continue reading →

Company Book Club? There’s a Better Way

company book clubCompany Book Club vs. Developing an Employee Reading Program

In a previous blog post titled hire for attitude, train for everything else, I wrote about the importance of considering a required reading program for your employees (takes it a step further than the corporate library, right?). At the time, it was just an idea spawned from observing another company and how they operate. However, I am now giving this kind of idea serious consideration in my own organization. See, this year we are going to focus on emphasizing our corporate culture as a recruiting tool, and this is just one more thing (strategy) to set us apart from the average employer.

Why I Believe in Reading (And Why HR Should, Too)

Before I try to sell this idea, I want to explain why reading matters to me. According to some (terrifying) statistics, in 2002, nearly 90 million adults in the US did not read a single book. That might not have an impact on you; but it should. I'll put it another way.

Those are our employees. Those are our managers. Those are the unemployed who so desperately want to find jobs.  Continue reading →

All In (Book Review)

all in by adrian gostick and chester elton

All In by Adrian Gostick and Chester Elton

All In by Adrian Gostick and Chester Elton-A book about culture, belief, and leadership

When I stopped by the Snagajob booth at the SHRM conference this summer, I was lucky enough to receive a copy of All In (How the best managers create a culture of belief and drive big results) (here on Amazon). I knew it would be a great book, and these tried and true authors didn’t let me down.

A few high points

  • Managers matter: The authors mention a very interesting red/green experiment that still rolls around in my mind when I’m thinking about management/leadership topics to write on. They mapped out their departments using green, yellow, or red. Green teams were higher than average in productivity, profitability, etc. Red were just the opposite and were especially poor in the area of turnover. So the company decided to experiment by moving some “green” managers to “red” areas and vice versa to see the results. Here’s a direct quote, “In every single case, no matter the background or expertise of the manager, within a year the red departments were green and green departments were red. It was the manager who made the difference.” Wow! Continue reading →

How to Take Action and Get Results

How to Take Action and Develop an Action Oriented Culture

take action get resultsWe recently had a new employee start on our executive team, and her fresh take on things is incredibly valuable for us in our quest for continuous improvement. One piece of our action-oriented culture that I have taken for granted was especially interesting for her.

Recently at our executive off-site retreat, we had a lot of discussions on strategy and the direction of the company. Throughout the day we touched on many topics, and there were several times when an attendee was asked a pointed question about their process area (HR, finance, contracts, etc.).

Before anyone was allowed to leave, we took the time to assign action items to each person who had a request sometime during the day. There were several dozen actions assigned among the various participants, and nobody (including our CEO) walked out without an action item, a due date, and a scheduled follow up plan.

For us, it was a standard meeting, just with topics of broader scope.

For her, it was a peek into a world of accountability and an action-oriented leadership team that she hadn’t previously known.

Normal Isn’t Good Enough Continue reading →

A Tale of Two Workplaces

One of my earliest posts talked about how a previous employer seemed to have a disproportionate ratio of reprimands to commendations. Here’s a snippet:

In my time working here, I\’ve seen hundreds (thousands?) of reprimands. I\’ve seen a single commendation. That leads me to two possibilities. One, there really aren\’t any other staff members who deserve being commended for performing well (not likely). Or two, there aren\’t any supervisors willing to commend someone for doing well (quite likely).

Or maybe it\’s more benign, and the supervisors really don\’t know the power of a short note letting someone know that he/she knocked it out of the park.

Whatever the cause, it\’s a problem that needs to be addressed. Check out your own ratio. I don\’t think you should be praising your employees daily for every little action, but when someone really takes up the slack and goes above and beyond, then it really wouldn\’t hurt to show some appreciation.

A world apart

Fast forward to today, and things couldn’t be more different. The problem I’m running into lately is the paradox of choice–too many reward options means that fewer rewards are made overall. I’m working hard on not adding more layers of tools for commending employees in case too much choice ends up slowing down the process.

We’ve had one person that I can think of in recent months that received a reprimand. In that same period, we’ve given dozens of awards for exemplary performance to people who absolutely deserved every bit of the reward (both monetary and verbal/written).

Affecting the bottom line

When I look at overall company performance for the long-term, I see a trend there as well.

  • The company that focused on telling people how they were doing things wrong? They went belly up. Bankrupt. Out of business.
  • The company that focused on telling people how they were doing things right? Morale is high. This year is slated to be the best yet.

Some people will tell you the “little” things like that don’t matter in the grand scheme of things. I would counter that those “little” things are what great companies are made of.

Which of the two workplace examples do you identify with? Why?

Got a Minute? 9 Lessons for HR Professionals (Book Review)

9 lessons for hr professionals book coverWhen I received a review copy for Got a Minute: The 9 Lessons Every HR Professional Must Learn to be Successful, I had no idea I would enjoy it as much as I did. With dozens of real, personal stories embedded throughout the book that will make you laugh with delight and shake your head in disgust, this great book is definitely written specifically for HR pros.

The nine lessons

The nine chapters in the book focus on these major lessons:

  1. Accept that People will Say (and Do) the Dumbest Things
  2. Norms are Important for Leading and Managing Change
  3. Some Rules are Made to be Broken Continue reading →