You have employees out there who seem to continually mess up. It doesn’t really matter what the project is, because they will find a way to flub it.  It is incredibly frustrating for you, so what’s your natural reaction? Criticize.

I’ve done it myself, so don’t make me think I’m the only one out here. Someone can’t fill out form A correctly? Well, they are just careless. Procedure X is out of whack? That employee is too lazy to do it right. Sure, you can criticize them (we all do), but what does that really change? Nothing. But there is something you can do that might actually make a difference. Continue Reading »

Can you say "instant relief?" I can.

VHRG and Leadership

I don’t know if you’re a regular reader or not, but Venting HR Guy is a funny human resources blog that showcases some of the daily events we all face. The difference is that VHRG can be a little more forthcoming in detailing his workday, because his identity is a secret. It makes for an interesting blog, that’s for sure.

Anyway, VHRG often has issues that he tries to deal with at work. However, the response from his boss, known by the clever name “The Boss,” is often to side with the employee for some reason. Have an employee getting payroll advances several times a month for more than a year? Instead of cutting the guy off, VHRG will probably be forced by The Boss to give into the demands of the financially moronic employee. And that’s just one example.

While you might not have that specific problem, I’m pretty sure that plenty of you have seen this in your own workplace (and if not, count yourself lucky!). You want to handle a situation that is within your realm of influence, but someone upstream gets word of the issue and wants to handle it a different way. How in the world can HR be taken seriously if they’re constantly hamstrung and second-guessed by senior leadership?

They can’t.

That’s why I think VHRG needs some leadership. He needs a change. He is already looking for a new job, and I know that many of us would love to help, but with the whole “cloak of anonymity” he has going on, it’s a bit tough to do. If you have suggestions for how he can deal with his spineless leaders, please drop them in the comments below. I’m going to collect and pass them along to him.

In contrast to VHRG’s leadership problems, I spoke to a friend recently who was looking for a new job. She was ready to move on from her current position, and she had her eye on several positions. Then a new leader was brought into the organization, and it’s been amazing to see the change. She’s more positive, excited about her work, and the “leaving” part has completely been pushed out of her mind. It’s amazing to see what positive leadership does, but it’s also sad to see what happens when that leadership is absent, which is what’s going on in VHRG’s situation.

I’m not picking on my pal here; I just know that there are lots of other HR professionals who have the same issue, and they know that their “leaders” won’t back them up when a tough issue comes along. And if you have any tips on how he can move into another job, please post them in the comments, too. Every little bit helps, and the HR community is well-known for its helpfulness!

I am on the cusp of my six month “anniversary” with my current employer, and I got to attend an orientation session earlier this week.

If I had to describe that experience with one word, it would be “amazing.”

Seeing our VPs of HR and Operations go out to meet the new employees, field questions, and provide some background on values and expectations was inspiring for me. As an in-between employee (both in HR and a new employee), they wanted to know my take on the experience. My response was something dripping praise, but it basically boiled down to “keep it up.”

Since I started, I have been tracking our turnover rates. There are some trends that I am interested in observing as this new element to the hiring process begins.

Take it from someone who will tell it to you straight. Do an orientation with new employees. If you want it to be more useful, wait until they’ve been there for a few weeks (or do it in two parts). That way you can ask about problems/issues before the person begins to feel powerless, and hopefully you can rectify them in some way. It makes a big difference to people when they feel appreciated. I’m walking proof of that.

But whatever you do, just do something. As a semi-new employee, I left the meeting with the desire to do something amazing for my organization. Wouldn’t you want your employees to want the same thing?

Photo by GIHE.

I bet you have a process at your company to reprimand employees. You probably cover everything from verbal and written reprimands all the way to suspensions. I’m quite certain that every organization has a way to notify employees when they are performing poorly.

With that said, does your organization have a way to commend employees for a job well done? Aside from a short and sweet “attaboy” or “attagirl,” do you have a way to show your appreciation in a written format?

I’ve seen hundreds (thousands?) of reprimands. I’ve seen a single commendation. That leads me to two possibilities. One, there really aren’t any other staff members who deserve being commended for performing well (not likely). Or two, there aren’t any supervisors willing to commend someone for doing well (quite likely).

Or maybe it’s more benign, and the supervisors really don’t know the power of a short note letting someone know that he/she knocked it out of the park.

Whatever the cause, it’s a problem that needs to be addressed. I’m willing to bet that many of you work in companies that are similar. Check out your ratio. I don’t think you should be praising your employees daily for every little action, but when someone really takes up the slack and goes above and beyond, then it really wouldn’t hurt to show some appreciation.

Photo by Sidelong

I grew up working for my parents. Even when I was young, I was helping out around the office of their small business. I learned so much about how the world works firsthand, and I would never take anything for those experiences. I also learned things about management and leadership that I carry with me today.

My wife, dad, brother, and I at a triathlon

Work Hard, Get Rewarded

I can’t remember a week going by where they didn’t have a rush job to get out the door. Screaming customers and scurrying workers made up the sights and sounds of those frantic days. But it wasn’t always 110% hard-driving insanity. When the employees had to work late, I’d often carry them a plate of homemade food from the house. When they had to get there before dawn, I would make a biscuit run to keep them going. And the pizza lunches? I can still remember them fondly. Working your tail off was expected, but you knew that they would still take care of you (especially food-wise!) during those times.

Dive Right In

Remember those frantic times I mentioned? Some people probably figured the boss would be sitting high above, shouting orders and waving frantically to the lowly employees on the floor. Actually, it would have been pretty tough to do that kind of thing while he was working side-by-side with them. I can remember someone telling me one time that it must have been nice to have the employees doing the work for him. I’ve never laughed so hard in my life. My dad’s been there at some time between six and seven in the morning every day since I can remember, and he was often that guy who stayed late to finish something and deliver it to a customer. And getting a call at 11:45pm to come pick up a job? He’d be out the door within minutes. People respect someone who can not only talk the talk but also walk the walk.

Being a manager is easier than being a leader.

I know others have talked before about their first jobs. Do you have a story that you’d like to share?

From VentureRepublic:

Brand champions are internal and external story tellers who spread the brand vision, brand values and cultivate the brand in an organisation. Every organisation needs committed and passionate brand champions. The more employees the organisation can turn into brand champions, the better will it be equipped to build and maintain strong brand equity. Singapore Airlines, L’Oreal, Harley Davidson, Nike, Google and LEGO are well-known examples of companies which benefit tremendously from their employees being strong and dedicated brand champions.

My company has more employees than it has customers. These employees leave work every day and have conversations and interactions with complete strangers in homes, bars, stores, restaurants, etc. Some of those people know our company exists, and some are getting their first glimpse of us.

Are they saying good things? Are they telling the world how amazing it is to work for this company? Are they enhancing our reputation?

I hope so.

Some people recommend hiring great people and inspiring them to do amazing things. Sounds like a plan to me. Find a way to make brand champions out of your employees. You won’t regret it.

Photo by pinksherbet