Author Archives: Ben

How to Avoid Accidentally Sending Emails

Oh. No.

Did I really just send that? Let me check my sent items.

Yes, I did.

Aaaggghhhhhh.

Maybe they won’t see it.

Who am I kidding? They are looking at it right now.

Sigh.

oops sent emailI may be the only person who accidentally sends emails on a regular basis, but in case I’m not, I have recently started doing something that really helps me to avoid that little problem.

When replying to a message

When I’m replying to someone’s email, I hit “Forward” instead of “Reply.” This empties the “To” field and allows me to write without having to worry about accidentally sending the note prematurely.

[Note: this has always been one of my biggest fears working in HR. The other involves printing sensitive stuff to a public shared printer. Shudder.]

When composing from scratch

When I’m writing an email from scratch, I leave the “To” field blank until I’m finished and happy with the email.

Next time you’re writing an email and you are worried about sending prematurely, just follow the applicable step above.

You’re welcome. :-)

What email tricks do you use to help you get the job done? Have you ever sent an email that wasn’t quite ready to be released into the wild? 

I Spent Last Week in Florida, And…

I spent last week at the Brandon Hall Group Excellence Conference, and it was an incredible event. Yes, I’d say that even if I wasn’t working for Brandon Hall Group. :-) I wanted to take time today to share a brief summary so you can get a sense of what was discussed, since most of you couldn’t be there.

I wrote about several sessions from the conference, and you can find notes and links to the full articles below. I’ll be sharing more over the next week–I’m still processing the conversations, sessions, and comments and trying to make sense of it all in the midst of getting over sleep deprivation. :-)

Talent is a Business Area, Not an HR Area

The first session I sat in on was the integrated talent management workshop. Attendees learned how to build a talent management strategy and some of the key pieces to include based on our research. For example, the top two talent concerns for businesses today:

Sustaining employee engagement (30%)
Developing high potential leaders and succession management (27%)

Read more: Talent Management is a Business Function

Developing Leaders Requires Effort

My favorite session on day two was a leadership development panel. I liked it because it wasn’t focused on selling me the idea of leadership development–it instead helped to offer insights into how to actually do it. As a practitioner I always had these kinds of questions:

  • What does leadership development look like?
  • How do we measure it?
  • How do we know if it's working?
  • What should a program include?

Read more: Leadership Development Panel Insights

Getting Your Hands Dirty Unconference Session

The last session of the event, and one that I co-led with Trish McFarlane, was an unconference session. It worked out well because we had a group large enough to spur some great discussion but small enough to give each person an opportunity to share their input. We discussed learning challenges, talent issues, and more. I hope to write a full follow up post just to that session in the next week or two, because I want to highlight the unconference format and how you can use it in your daily work (hint: not your average boring meeting).

One of the Best Things, As Usual

One of the best parts of the event was the level of personal connection with attendees, sponsors, etc. I always love coming away from these events with new friends, and this was certainly no different. I also ran across an idea or two for some new research I hope to carry out in the coming year, and that has me excited as well.

Restaurant Skills (Hint: They Last a Lifetime)

This post brought to you by National Restaurant Association Educational Foundation . The content and opinions expressed below are that of upstartHR.

Over the past few months we have discussed restaurant skills and the impact they can have on someone’s long-term career options. We have also covered some amazing topics within the restaurant industry, and I hope you have learned as much as I have about the variety of career opportunities available. Today we are going to take a slightly more scientific look at those skills, but stick with me, because this is great information.

 Food and Beverage Service Competency Model

If you’re not aware, a competency model is a tool that defines the key KSA’s (knowledge, skills, and abilities) required to perform a job successfully. The rest of this post is built on that foundation, so it’s important that you understand the relevance of that. Competency models are powerful things, because we can use them to hire, train, and manage employees with a purpose and a plan (instead of merely guessing at the restaurant skills our staff need).

The National Restaurant Association Educational Foundation (NRAEF) developed the Food and Beverage Service Competency Model, a model geared specifically toward the restaurant industry. Now, if you’re anything like me, you probably had an initial thought of “Seriously? How complex can it be?” Don’t worry, it can be as complex or as simple as you’d like, depending on the career level/position you’re targeting. Check it out: Continue reading

Strategic HRM (HR Carnival)

This week I’m hosting the Strategic HCM themed HR Carnival. For those of you that might be new, the HR Carnival is a series of links to blogs around the world that are gathered together for a single post. Sometimes there is a theme, and sometimes it’s wide open in terms of topics. I try to create themed carnival posts, because I like collecting content around a specific topic to allow you to go deep into one content area. As you might have guessed, this time we’re talking about strategic HRM (or strategic HR, whatever works for you). Here’s what I requested from the community in terms of content:

For this Carnival, I’m looking for posts around the theme of “How to be a strategic HR player in 2015”. In recent weeks I have spent a lot of time researching and writing about HR strategy, strategic planning, etc. I took the SPHR exam, which focuses heavily on strategic HRM. I think HR as a profession knows that this “strategy thing” is important, but they don’t know how to do it, where to start, etc. I’d love to hear some examples, simple ones, of how people actually put this stuff into practice. Or maybe just a tip or two on where to start for the newbies.

Make sense? Are you with me?

Good. Let’s jump into the submissions.

Strategic HRM Carnival of HR

David Richter from OctopusHR offers a great case study into how the HR team aligned training goals with the organizational strategy (with some excellent results). I really like this one, because case studies are excellent tools for learning about how other organizations face challenges. All too often we hear about business issues or successes independently, but a case study that highlights the issues and how the organization overcame them is especially powerful as a learning tool for the rest of us. Well done, David.

hcmx radio strategic hrm development planningMy friend and colleague Trish McFarlane posted on the Brandon Hall Group blog about her recent HCMx podcast with David Wentworth. During the episode they talk about the changing world of learning and development, but it really gets into strategic territory when they discuss how to link individual performance with organizational performance. That, my friends, is what aligning talent practices with organizational goals looks like. I encourage you to check it out!

Sandrine Bardot at Compensation Insider brings us a plan for how to get buy in for your compensation and benefits plan. This is an excellent post not only because Sandrine offers us an easy template for putting this into practice, but because she also gives us some critical advice for getting your stakeholders on board.

Dan McCarthy of Great Leadership by Dan shares excellence in written form as he discusses strategic alignment of leadership development programs. I’ll be honest–many organizations think that even having a leadership development initiative is enough to check off the “strategic HRM” box, but as Dan mentions in his article, it’s just the beginning. You have to continuously reassess to determine the strategic fit.

Amit Bhagria of Young HR Manager gives us his insights on strategic HR in 2015, and what I particularly liked was the initial review of the previous year’s high level changes to consider (mobile, social, economic, etc.) When teaching students to prepare for the SPHR, one of the keys I had to drill into them was the importance of evaluating the external environment in the strategic HRM planning process, and that’s where Amit starts in this post.

Jeanne Achille of Devon Group offers something simple, yet easy to miss. Often when we discuss strategy and how to “live it out,” we forget that a significant portion of the way we communicate is nonverbal (or “presence,” as Jeanne refers to it). Developing a strategy is only half the battle–if you can’t communicate it properly then you are going to ultimately fail.

Linda Brenner at Designs on Talent finally gets us to one of the most basic of strategic HR tenets: metrics. Measuring quality of hire (you have to check out her definition!) is a must if you want your talent acquisition practices to be strategic for the long term. If you’re not measuring, how will you know if you’re meeting your goals?

Winning the award of “strangest title” in this HR Carnival is a look at Aristotle’s beliefs on oysters by Tim Jones at Lumesse. The gist of the story is that for many years, people believed something that was completely false simply because they didn’t test the theory. This translates to the world of strategy in that we have to be looking for opportunities to test what we believe. This is something I plan to write on soon because it’s so critical and yet rarely done. Don’t assume that a new project will fail–test it. Don’t guess about someone’s reaction to a new policy–try a pilot program. Excellent reminder, Tim.

Allison at Meshworking provides insights into the power of using employee contributions to drive and enhance your engagement strategy. The point here that made me stop and think is that when HR discusses employee engagement, the initial suggestions are very tactical. However, incorporating an overall engagement strategy (or engagement culture, as I like to position it) that includes employees in the development process is a much more powerful strategic HRM move than one driven only from the corporate side.

Jennifer at Workforce Software gives us some strategy resolutions for the coming year. The specific item pertaining to strategic HRM I appreciated was this: total workforce management allows you to visualize your entire workforce, across all locations. And that insight empowers faster, more strategic—and more cost effective—decision making.

A big thank you goes out to all of the participants for sharing their knowledge and insights!

Which article about strategic HRM did you like best? Why?

Leadership Reading List-Why Every Book is Different

What’s on your leadership reading list?

No thanks, I read a book on leadership already. What else do you recommend?

Someone dropped that comment in a conversation recently, and I wanted to take some time today to dispel this notion about leadership books, courses, content, etc. The concept?

Once you’ve learned about leadership, you don’t need to know any more.

leadership book reading listIf it sounds silly to you to see it spelled out like that, I’d have to agree. Learning about this stuff isn’t a one-time thing. It’s like the great Zig always said: People often say that motivation doesn’t last. Well, neither does bathing. That’s why we recommend it daily.

Different Readers and Different Leaders

Last year I put together a book club to help some local HR leaders by exposing them to good resources and adding in a networking opportunity. One of the neat things I learned was that even if ten of us read the same book, everyone walks away with different ideas that speak to them and their own situations.

In a similar vein, every leadership book is different, because they are all authored by leaders with different experiences, backgrounds, and beliefs. A book on my leadership reading list this month was authored by a former police officer who is now the CEO of a health organization. The insights and ideas I get from his writing are different from those that I get from John Maxwell, Napoleon Hill, and other authors.

Those two perspectives (both the reader and the leader) offer an exciting opportunity: virtually unlimited options for learning and growing as leaders! Continue reading

The Art and Science of Assessments (Free Webinar)

As you know, my daily work is filled with data crunching, report publishing, and other nerdy stuff. But occasionally I get the opportunity to leave my virtual cubicle and interact with the world. Here’s your chance to listen in.

Assessments Webinar

On Wednesday, February 5th at 1:00 EST, I’ll be co-hosting a Brandon Hall Group research spotlight where we talk about some of our recent assessments research and what you need to know. Here’s the marketing blurb:

What's the big deal about assessments anyway? Assessments have been around for decades now, so why all the attention to the assessments industry these days? Organizations large and small are using a wide variety of assessment types – skill, behavioral, personality, cognitive and more – throughout the hiring process and the employee lifecycle to help make better talent decisions, guide managers in developing their teams, and help individuals further their own career goals. It's not enough to get an assessment score or profile. Managers and individuals need to know how to take action on that information. It's a balance of science driven assessments, and the art of integrating the results with your talent processes.

Click here to sign up

Why you should attend

Working as the HR Director for a small company, I don’t know that I would have spent much time looking at information on assessments. After all, you just use those for hiring, right?

Wrong!

  • Hiring assessments (I started using these for key positions, and it was a great tool for helping our selection process)
  • Talent assessments (Who are your high potential employees that would make good leaders?)
  • Individual assessments (What is my team good at? How can I help them to play to their strengths and downplay weaknesses?)

Plus, you get the opportunity to listen to my friend and colleague, Mollie Lombardi, as she shares other insights into the world of assessments. I’m excited and hope you can join us!
assessments webinar invite