Category Archives: General

#SHRM13 Kicking Off

(Weird wifi issues in my hotel prevented me from posting this on Sunday. Sorry!)

Yet again I’m amazed at the event that SHRM has put together, and (as I write this) it’s only Sunday!

There’s so much to say, but I want to focus on one question that’s occurred to me several times in the past 24 hours.

Why am I here?

Why did I leave my family hundreds of miles away (on Father’s Day!), give up a few days at work, and come to a distant city?

It’s simple, really.

My purpose is to bring session content to life, ask questions that help us all learn to DO human resources better, and help to share with those who couldn’t attend the event.

On a personal level, I also love seeing friends and making new ones. If you’re at the event and want to connect, I’ll be at the Hive Smart Bar on Monday from 12-2pm. Stop by!

I’m definitely taking advantage of the phenomenal collection of vendors here this week. I’m planning to meet with some great companies, including…

  • HRCP-they do HR certification
  • SilkRoad-onboarding, applicant tracking, learning management, and other software tools
  • Achievers-employee recognition tools
  • Hireology-prehire testing and evaluation tools
  • Baudville-fun and quirky employee motivation tools
  • Halogen-performance management software
  • And more….

Again, the intent there is to learn more about some of these innovative companies and how they might help you as an HR professional to do your work better, smarter, or faster.

Look for more content coming later, but for now, I just want to say thanks to SHRM for the opportunity!

HRevolution 2013 in Las Vegas

HRevolution 2013If you’ve been wondering about HRevolution 2013, wonder no more! On Sunday, October 6th we’ll be visiting the amazing city of Las Vegas for another fantastic event.

As always, we have an amazing sponsor to help keep costs down and to help bring you the HRev you know and love. This year Sum Total Systems is working with us as our exclusive sponsor. Check them out!

In addition, our good friends at the HR Technology Conference will also be helping us by providing a meeting space, among other things. We appreciate them as well!

Please check out the event site or the HRev website to learn more.

What is HRevolution?

Click here to check out the HRevolution archives to learn more about the experience. If you want the highlights, check out these two:

HRevolution 2013
brought to you by Sum Total Systems

So, what now?

Wondering if this event is for you? Feel free to contact me at ben@upstarthr.com and I’d be happy to give you an honest assessment. If you want to sit down, take notes, and then walk out of the event without a plan to make any changes in your organization, then it’s probably not a fit for you.

I’ve made some great friends and long-time connections at HRevolution events, and they’re unlike anything you’ve ever been to in the HR world before. Just check out the funny session we had on HR Improv last year.

I hope to see you there!

A Breakthrough in Company Performance

A few years back, I was in a local mentoring group through my SHRM chapter. I heard a story from one of the senior level HR professionals in the room that has forever stuck in my mind.

Recently they had won an award as the “best place to work” in our area, and the others in the room were asking for the secrets to their success.

Here’s a paraphrased version of the story.

Others began talking about how their ratio wouldn’t allow for an HR person to be embedded into the work groups of 50-80 employees, and the conversation quickly began to turn into a “Well, we have 150 employees and only 1 HR person” discussion. People were actually proud of the fact that they were extremely lean in HR staff.

Now, assuming there’s work to be done, I am a big fan of avoiding that overly-lean level of staffing in the HR function. Check this:

Sometimes you have to stop and wonder where common sense has gone. Companies are expecting more from their HR team than ever before, but according to data gathered by XpertHR, companies are increasing the number of employees relative to the number of HR professionals. This leads to a number of trickle-down effects, but the major one is forcing those human resources employees into a more administrative function.

No, it's just an ever-increasing spiral in an attempt to decrease costs and increase efficiency. While you'll never meet someone who's for increasing costs and lowering efficiency, that does come with its own baggage. Recent information from Gallup puts employee disengagement higher than 25%.  Source: HR to employee ratio

Now that I’m off my soapbox, let’s look back at the original idea. Embed HR pros in the employee work groups. Don’t centralize the HR function in a remote location and expect to get the same results in the areas of recruiting, employee relations, etc. The more time I spend getting to know our people, their work, and our customer, the better I can serve them as an HR professional, pure and simple.

So, let’s take a peek at the “groundbreaking” concepts that you can use to make your HR team great.

The big three

  1. Let HR interact with the employees, managers, and leadership team. Yes, all of them.
  2. Have enough bandwidth in the HR team to do more than just cover administrative functions. Unless you like being a secretary.
  3. Be in the middle of things. There’s no substitute.

And I didn’t mention it outright before, but it needs to be said–don’t use the employee to HR ratio as a means of measuring effectiveness in your function. Some industries think 1 HR pro to 100 employees is perfect, but they also might have different challenges from following that formula with no regard for the people on the other side of the equation.

Want a breakthrough in company performance? Hire great people (HR included!) and let them work. It’s a pretty neat concept. 

Onboarding Tips for Managers

Every once in a while I share things here that I’ve put out to our managers. Why? Because I know that many of you struggle with getting your managers on board in some areas, too! The message below is one that I recently passed to our supervisors in order to help them understand the end of the recruiting process.

I see this as a critical juncture, because as the in-house corporate recruiter, I’ve developed a rapport with the candidate and have their trust; however, to ensure that the working relationship goes smoothly, I have to transition them into the care of their supervisor for any future needs. Here’s how I try to set the managers and employees up for success:

Next time you have a new hire coming onboard, please take the time to look at the steps that they will be going through. The HR, security, and accounting teams are working closely with the new hires to make sure they are as ready as possible for their first day of work, but you have a job to do in that regard as well.

You'll notice that there is no specific training to help the new hire fit into your team. Oh, there is an orientation session for new hires, but that is for answering benefits questions, gathering paperwork, etc. The moment they leave the orientation session, they are starting to gather input and learn more about the company and person they will be working for.

Here are a few tips that you can use to help get the employee productive (and profitable) while making them comfortable as well:

1. Email the person a few days before their start date to see if they have any questions, concerns, or comments. Be sure to mention how excited you are about them starting with you.

2. As soon as their orientation session is over with HR, consider implementing your own short orientation session to help get the new hire engaged with regard to team dynamics, communication styles, workload, and anything else they might not think to ask about. (Check with HR if you want some help with developing a department-specific orientation session; we’re happy to help!)

3. Take time often in the first days to ask and answer as many questions as possible. The more time you invest in the person, the sooner you'll be able to “take off the training wheels” and let them do what you hired them for!

More questions? Contact me at HR@….

This isn’t an all-inclusive list, but if I can get managers to understand, accept, and practice these three items, then it will go far in helping them to have a happy, well-adjusted staff from the earliest days of work. If you’re looking for additional ideas, check out the free New Hire Orientation eBook.

What tips and ideas do you share with your managers about onboarding, orientation, etc.?

Seriously? How Not to Use LinkedIn

One of my friends forwarded me this private message they received from someone on LinkedIn. This was an unannounced, out-of-the-blue message from an HR person at a company they previously worked with. Check it out:

What is your employee headcount and who is your HR leader? I used to see Pinnacle in the news quite often, but have not recently.

Um, really? You get a limited number of characters to reach out to someone, and that’s what you put into the message?

Sigh.

In case you didn’t know, that’s not really the appropriate way to approach someone that you don’t know well. It’s insulting and falls solidly into the “rude” category.

Thankfully the person who received the email is a good friend and laughed it off. She likes her HR leader. :-)

If you’re using LinkedIn for networking and connecting with others in your industry, please keep this in mind as a great example of how not to connect with others.

Have you seen other issues with LinkedIn etiquette? I’d love to hear some other stories…

Coaching Job Candidates-Should You?

(Just a quick FYI. I’ll be moving to my “summer hours” on the blog starting next week. Instead of the regular Monday, Wednesday, Friday schedule, I’ll be posting on Monday/Thursday. I’m trying to spend more time with family this summer, and I hope you are doing the same. It’s going to be a busy summer at work for me, including some new and exciting experiences, so look for some fantastic content, just a little less of it. Thanks!) :-)

Tell me if you’ve done this before.

You’re talking with a candidate that you genuinely like. They seem likable and qualified for the position, and you have a natural rapport.

They ask what’s next in the process, and you give them a quick rundown on the process as well as some tips and hints for dealing with the hiring manager during the interview.

Should you have done that? Should you have coached the candidate?

One of my friends is very open about this and absolutely believes you should offer as much help as possible. She even goes as far as sharing links to blog posts with candidates on how to craft a cover letter and resume, how to prepare for the interview, etc. Her thought is that a great candidate for the job might perform terribly in the interview, so she tries to level the playing field.

Another friend believes that coaching someone provides an unfair advantage when they might not even be the best candidate for the job. What happens if you help them have an edge, only to find out that they really weren’t the best candidate for the role in the first place?

I’d love to hear your thoughts on how you approach this. It’s a minor detail in some ways, but if you end up hiring the wrong person, that can turn into a major problem!

How to Manage Old People

Old people are special. They require special treatment. You should treat them differently than the rest of your employees. They need extra care so they don’t leave. If you don’t cater to them, then you are missing out. Let me list all the ways they are different from the “rest of us” and how you should handle them from this point on…

Huh. Weird to see that spelled out, right? The strange thing for me is to consider how it’s perfectly acceptable to look at young employees and talk all about how they need special care, but it’s somehow taboo to do the complete opposite of that. Let’s cut that out, shall we? It’s annoying and serves no purpose.

People talk about the many, many faults of “Gen Y,” but they seem to forget that it’s not a generation, it’s an age group. All 20 year olds are goofs, whether the year is 1953 or 2013. More on that here.

No, seriously…

On to the real topic of today’s discussion, I was listening to a podcast the other day, and a reader had asked a question about managing new employees. The guy was looking to hire some more senior level employees, and he asked for ideas on how he should hire and manage his older staff when he was only 26 years old himself.

I’ve heard many comments on previous occasions from “experts” on how to manage that type of situation, but the comments from the speaker were the best I’ve heard yet.

His solution?

Hire for coachability.

And that’s it.

It’s not about age or experience. It’s about, as I have said numerous times before, making sure the people have the right attitude. The most experienced software engineer in the world is useless to me if nobody can work with him without having a nervous breakdown.

Let’s make a pact

I’m not interested in talking about generations in the workplace. Trying to lump everyone into one group or another is silly in most cases and illegal in some. People are individual, and each of us has our own strengths, weaknesses, needs, desires, etc.

Let’s talk about culture fit. Let’s talk about coachability. Let’s talk about attitude. When we all learn how to properly screen and hire for those attributes, then we can move on to more useless demographic-focused discussions.