Tag Archives: Video

The quietest guy you’ll ever meet…

AKA Eric Winegardner Interviews Himself

I had the opportunity to sit down with Eric Winegardner from Monster during the Monster/Smartbrief on Workforce video series. If you’ve never met me in real life, let me just say this: I’m shy. I’m quiet. I don’t really talk a heck of a lot.

That might surprise you, but it’s true. It takes some people a while to realize it, but I really do know and understand that you learn more by listening than by talking. So I was more than a little nervous to sit down with this brilliant guy and talk on camera. Maybe I’ll get better with practice (I certainly hope so!), but here’s all you have to go with for now…

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By the way, I counted. I talked for one minute and twenty seconds out of a four minute video. I’m so glad Eric is chatty and saved me from mass goofiness. :-)

Eric mentioned redefining the value of a SHRM membership. I’m definitely on that. We talked about my passion being something that attracts others. I have more than enough to share. Eric touched on music selections at SHRM conferences (which should be a universally acceptable topic!), and my brilliant response was what? “I don’t listen to music.” It’s true, but I should have winged it with something ultra-cool. :-) I usually just ride in silence and record notes and ideas that roll through my head. I wrote a few more thoughts about what I thought of the annual SHRM conference over on the RocketHR blog for my local SHRM chapter. Check it out!

Find the rest of my SHRM10 coverage here

#SHRM10 Social Media Panel Thoughts (Video)

I’m working with the Monster Street Team to cover the SHRM annual conference. Click here for the whole story.

I had a chance to sit in on the SHRM10 social media panel featuring Curtis Midkiff, Mike Vandervort, Bryan Wempen, and Laurie Ruettimann. It was interesting that they stuck it in an early morning time slot in a private area instead of keeping it more public for people to participate and learn from the panel.

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#SHRM10 Monday Midday Recap (Video)

I’m working with the Monster Street Team to cover the SHRM annual conference. Click here for the whole story.

Whew! If I look tired, it’s because I am. :-) Little sleep, getting up early, and blocking out a time for a session at every opportunity is getting to me, but that doesn’t mean I’m not learning and doing a lot of interesting things. Check out the video below for my short recap of the day through noon.

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10 Simple Truths of Great Service at #SHRM10 (Video)

I’m working with the Monster Street Team to cover the SHRM annual conference. Click here for the whole story.

Here’s a short video I shot during a break. I talk about the great session I was able to hit on customer service earlier today. Check below the video for a few highlights of the session.

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Great customer service

  • It’s not just for external customers. Apply it internally and you may benefit as well.
  • Shift your bell curve. If you aim for standard service or you\’ll fall short half of the time. Aim for amazing service and you\’ll be above average most of the time.
  • Great service trickles down. There are times that the business impact of providing a knock-your-socks-off level of service might seem minimal. While business impact may not be immediate, it will come out somewhere down the line. Ever heard of Zappos?
  • Customer needs are fairly simple (even if they’re not always easy).
  • Companies need to find and share their own service legends. Organizations should collect and internally share customer service stories. One neat idea is to aggregate them and create a small booklet to share with employees.

I wrote on customer service recently on my other blog. Have any stories about amazing service that you care to share?

#SHRM10: newbie lessons, my plans, and your thoughts

So… I’m going to the  SHRM10 conference! Check out the video below. I also have my video notes below for your immense enjoyment.

Are you a decision maker or an influencer?

I signed up for this webinar a few days back and was quite surprised at one of the questions on the attendee survey. Check out the video below for more.

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Now that you’ve watched the video, take a moment and turn it over in your head. Give it some thought and hit me in the comments. I want to know if you think you are a decision maker or an influencer and why!