Author Archives: Ben

7 Steps to a Successful Performance Appraisal

The old adage tends to be true: you get out of things what you put into them. This advice applies well to employee performance appraisals. Managers and employees tend to complain about them and their value, but sometimes, putting in a little bit of effort means you’ll get better results.

You may think you\’re a “superhero” employee and as such, can coast through your next performance appraisal. After all, you\’ve met all your goals, perhaps even exceeded them, so what do you need to prepare? A lot in fact.

Think you're awesome? Prove it.

It\’s not just the responsibility of your manager to prepare for your performance appraisal meeting. You play a role in ensuring the meeting is productive and that you and your manager have a detailed discussion of your accomplishment and future career goals.

With that point in mind, here’s a list of suggestions we put together to help employees prepare for their next performance appraisal, so they get more out of it.

1. Gather Information on Your Performance and Development

Start by getting out your job description if you have one, and your last performance appraisal. Review your job responsibilities and the goals, competencies and development plans set out for you. Then gather any regular reports or notes on your performance that you’ve been keeping (e.g. weekly status reports, monthly summaries, project status reports). Next, get any letters, emails, certificates of recognition, awards, etc. that you’ve received praising your work. Finally, pull out any certificates of completion from any courses you’ve taken.
Review all these items in preparation for step 2.

2. Prepare a List of Your Accomplishments

Using your job description, goals and competencies for guidance, prepare a list of your accomplishments over the last period. Make sure you cover the whole period, not just the most recent weeks or months. Relate your accomplishments to your goals and to higher level organizational goals – how did you achieve your goals and help the company achieve its goals. Make sure you capture “how” and not just “what” you accomplished.

Also include any challenges that limited your abilities to succeed, as well as any support you received from others.

Your goal is to give your manager a summary of your accomplishments and any background information they need to understand and evaluate your performance.

3. Complete a Self-Evaluation

Even if your company doesn’t formally do them, it’s good idea to complete a self-evaluation. Use the official performance appraisal form if you can, and rate your performance on competencies and goals. Be honest in your ratings, and provide specific examples of your work to backup your ratings.

The goal is to reflect on your performance, so you can share your perceptions with your manager.

4. Prepare a Development Plan

Using the work you did in steps 1 through 3, identify any areas for development. Identify areas where you struggled or where others noted your performance lacked and make note of these. Reflect on areas where you would like to expand your skills/experience/expertise as part of your career growth and progression. And think about your learning style and how you best learn.

Then, do a bit of research into the training/development offered through your organization, professional associations, industry associations, etc, and make a list of potential learning activities that would help you improve your performance and advance your career. Don\’t forget to include things like reading lists, volunteer activities, work assignments, etc. Learning isn’t always done in a classroom.

5. Draft Goals for the Coming Period

Take a proactive approach and draft some possible goals based on your job description, your department or the organization’s higher level goals, your skills/experience/abilities, etc. Look for opportunities to expand your duties, broaden your knowledge, or take on more responsibility.

6. Share Your Preparations With Your Manager

Now, share your list of accomplishments, your awards/thank yous/certificates, your self-evaluation, your ideas for development and your draft goals with your manager. This will help them prepare for your meeting more effectively and will encourage a better dialogue between you.

7. Prepare an Open Mind

Finally, it’s important for you to prepare an open mind. Often we come to our performance appraisal meeting feeling a bit defensive. We’re bracing ourselves to hear criticism, or we’re jockeying for ratings/positioning that impact our compensation and advancement in the company.

Unfortunately, when we’re defensive, we don’t listen very well. Prepare yourself by trying to relax and let go of any defensiveness you’re aware of. Your goal should be to listen deeply to the feedback your manager provides you, as well as to their perspective on the goals and development plans they assign you.

Conclusion

It’s your performance appraisal, and your career! By putting some time and effort into preparing for your performance appraisal, you set yourself up for a successful review, and open up a meaningful two-way dialogue with your manager about your performance.

About the author: Sean Conrad is a Certified Human Capital Strategist and Senior Product Analyst at Halogen Software, one of the leading providers of performance management software. For more of his insights on talent management, read his posts on the Halogen Software blog.

Organizational Culture Change Manifesto

Recently I surveyed you guys on what you wanted to learn about organizational culture. Change was the highest response on the survey, so today I’m happy to present the Organizational Culture Change Manifesto. It’s a free guide that covers some of my perspectives on changing the culture at work. This is not exhaustive and I am planning to incorporate more into the upcoming book I’m writing, but I thought this would be a great place to start from. If you are looking for more culture goodness, please check out the Rock Your Culture guide!

If you have any issues, leave a comment below and I’d be happy to help!

80% of employers use social recruiting

Think  this social recruiting thing is a fad? 80% of employers are using it in some form or fashion to find talent, so that theory doesn’t fly. Check out the video below for more observations from the new Jobvite report on the state of social recruiting.

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HRevolution Las Vegas

Will I see you at the next HRevolution? Las Vegas is right around the corner (October 2, 2011), and I hope to see you there. In the video below I discuss some of what makes HRevolution different from other events and why it’s so popular. If you’re ready to get your ticket, head over to the Eventbrite page and make it happen!

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Culture at work-what do you want to know?

culture at workThis weekend I started on a new guide (read through to the end to find out how you can get a free copy!). The focus is culture at work, and I am looking for ideas to make sure it’s as valuable as possible to the people who will read it. I already have some amazing responses, but there’s always room for more! Here’s a taste of what people want to know that I plan to answer in the guide…

  • I’m frustrated that too often, ‘doesn’t fit culture’ as an interview comment can mean anything from ‘I’m not comfortable with his/her attitude’ to ‘she seems old’ to ‘he doesn’t like the same things we do.’ Yes, you can hire for culture on the basis of shared core values and behaviors, but it’s important to define work culture as those core values and behaviors, rather than as any demographic or hobby.
  • We’ve just started the process of rolling two other companies into ours and the cultures at all three locations are fairly different.  At my location while we are relaxed we still expect people to come into the office and work their scheduled time.  The two new locations are even more laid back. Our concern is how to add a little more structure in the day to day operations of the new businesses without making them feel like its a hostile takeover.

The quick, three question survey is linked below. Could you take a moment and help me create this thing? In return I\’ll share a free advance copy of what I create with you (you\’ll have to share your email at the end of the survey so I can send it to you).

Update: the survey has closed and the Organizational Culture Change guide has been released.

4 Things I Wish I Had Known About Recruiting

My recruiting duties ebb and flow in my days as an HR generalist, but there always seems to be a new lesson to learn with every candidate I come in contact with. Working in a small HR department means that I get to learn by doing more often than not, so here are four things I wish I had known about recruiting when I started…

  1. It never hurts to ask. There have been times when I’ve been hesitant to make an offer to someone because I feel like they would consider it too low. However, I have to remind myself that we never know just what is going on in someone’s life at any given time. Maybe they are fine with making less in exchange for setting their own work schedule. Maybe getting away from a toxic coworker, manager, or workplace is worth a pay cut. Whatever the case, it never hurts to ask; the worst they can do is turn down the offer, but at least then you won’t continuously wonder if you should have offered or not!
  2. Minor details in your mind are major details for others (and vice versa). I worked with a guy recently and part of his package would include travel expenses. I skipped right over some of the routine boilerplate information in an attempt to cover the travel portion in detail, and the candidate freaked out because he thought I had forgotten a part of his previously negotiated offer. I realized that while organizing all of the travel details was a large issue in my mind, it was just a small portion of the big change that the candidate was facing if he accepted the offer to work with us. Find out what their concerns are and address them early to put them at ease through the rest of the process (do this step in conjunction with number four below and you’ll be on the top of your game!).
  3. Communicate culture every step of the way without fail. I’m a culture nut, but this one has come in handy so many times. I actually wrote a post on how to define corporate culture to make better hires, and I’ll let that speak for itself. Take every opportunity to share how things work within your organization. It will appeal to some people and turn others away, but it will help to ensure that the candidates who finish the process are a good fit for the culture.
  4. Attention and sincerity lead to trust. Last week I had a rush deal that took a lot of effort on the part of our entire leadership team. Because I had approximately 48 hours to make contact, deliver the offer, and process the candidate before he left the country, I made sure to give him my undivided attention every time we talked via phone. And during those conversations, I was open, honest, and sincere with every discussion (I had to answer, “I don’t have that answer, but I can get it for you” more times than I can count). At one point we were laughing about a part of the process, and the candidate mentioned that after dealing with me he trusted me to do the right thing for him. That floored me, because while it was true and I was working to pave the way for his successful start, just hearing him put that faith in me was astounding. Having that trust helped soothe potential frustrations and roadblocks on the high pressure, quick turnaround hire. It also put him at ease, knowing he was in good hands and would be taken care with every resource we could muster.
For those of you who’ve been around the block, these might not be groundbreaking. For those out there just getting their feet wet, I hope these lessons help you to make a positive impact on your organization! Anyone else have a recruiting (or HR) lesson they had to learn the hard way? Feel free to share!

Culture Guide Survey

I’ve been writing more on corporate culture lately, and I’ve decided that it has generated enough interest to actually write a guide on the topic. While I know what areas I’d like to personally research and incorporate into the tool, I’m looking for some ideas from you as to what sorts of ideas you’d like me to cover. The quick, three question survey is linked below. Could you take a moment and help me create this thing? In return I’ll share a free advance copy of what I create with you (you’ll have to share your email at the end of the survey so I can send it to you).

I would appreciate it, and so would the dozens of other HR pros who will end up reading this guide once it is complete. Thanks!

Update: the survey has closed and the Organizational Culture Change guide has been released.Â